Closes in 2 days
(Sunday 15th December 11:59 PM)
Working week
You will play a key role in delivering exceptional client care and ensuring the smooth operation of front-line services within a legal environment.
As part of your apprenticeship, you will work towards a Customer Service qualification, gaining the skills and knowledge necessary for a successful career in client-facing roles. You will receive on-the-job training and mentorship from experienced professionals in a legal setting.
Responsibilities
As a Customer Service Apprentice, your duties will include:
Client Interaction:
* Greeting clients and visitors in a professional and friendly manner.
* Handling incoming calls, taking messages, and transferring calls to the appropriate team members.
* Responding to client enquiries via email or in person, ensuring timely and accurate information.
Administrative Support:
* Scheduling appointments and maintaining an accurate diary system.
* Assisting with the preparation and distribution of documents, letters, and client correspondence.
* Ensuring client files are up-to-date and securely maintained in compliance with GDPR regulations.
Problem-Solving:
* Addressing and resolving client concerns or escalating them to the appropriate person.
* Providing clear and concise explanations of processes to clients when required.
* Supporting solicitors and other staff with day-to-day tasks to ensure seamless client service.
* Contributing to team meetings and suggesting improvements to client care.
Compliance and Ethics:
* Ensuring all interactions are conducted with the highest level of confidentiality and professionalism.
* Adhering to firm policies and industry regulations.
Minimum Requirements
* Customer care skills
* Analytical skills
* Logical
* Initiative
* Non-judgmental
* GCSE English or equivalent 9-4 (Essential)
* GCSE Maths or equivalent 9-4 (Essential)
This apprenticeship is based in the workplace; you might have to attend college for exams.
An opportunity to progress within the Administration Department leading to a secretarial role or, alternatively, further training to pursue a career as a paralegal.
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