The Legal Aid Agency
We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.
Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.
Our LAA commitment to Diversity and Inclusion
The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.
If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.
The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.
Reasonable Adjustments
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.
Case Management
The Legal Aid Agency (LAA) is responsible for making sure legal aid services from solicitors, barristers and the not-for-profit sector are available to the general public. Our work to administer legal aid is essential to the fair, efficient and effective operation of the criminal justice systems and we work closely with legal providers and the wider Ministry of Justice (MoJ) to achieve our purpose. This commitment is at the heart of our day-to-day decision making and our work to improve legal aid services. The engagement and commitment of our staff is crucial to achieving our purpose. Together we show openness, honesty and commitment, and, of course, to deliver results.
The Case Management Directorate is the operational delivery function of the LAA, and our staff ensure that each year in excess of 500,000 new clients are able to access the justice they require, and that their providers are fairly remunerated for the delivery of the legal aid. With staff based across multiple sites we deliver services for those facing both criminal and civil legal problems including family, immigration, mental health, housing and exceptional funding cases.
Civil Case Management is responsible for the processing of in excess of 500,000 applications for legal aid. 530,000 claims for payment per annum and accounts for £800M of expediture.
Job Summary
Reporting to the National Workflow Co-Ordinator the post holder will undertake the analysis of the current work position and available resources to set the direction of those resources to the relevant work areas for the delivery of Key Performance Indicators (KPI’s). Day to day duties include analysis of performance statistics, planning of resources, work allocation, and the production of reports for the Head of Operations.
The post holder will be required to foster an environment of continuous improvement, looking for new ways to develop the processes and tools in place for workflow management across the civil case management teams.
Key Responsibilities:
• Working to agreed deadlines production of management information reports for Head of Operations and Team Managers for publication on a daily, weekly and monthly basis using Windows 365 products
• Analysis of data from the various Management Information sources for accuracy, highlighting any issues and problems immediately and identifying suitable solutions where appropriate
• Supporting the National Workflow Coordinator with the allocation of work received nationally from both paper and electronic sources, reacting quickly and positively to setbacks and changes in business needs
• Analysis of data from management information sources to identify current and potential trends in work received /processed and suggesting ideas for training to develop people and enhance skills across the teams
• Devise, build and implement reporting systems for the monitoring and reporting of performance against KPI’s, including quality control.
• Preparation and Delivery of training materials in relation to role and support/mentor new members of the team