Job Title: Service Controller
Salary: up to £34,000
Location: Stoke on Trent
Hours: Monday - Friday, day shift
The client is looking to recruit an experienced Service Controller with fantastic customer service skills and an excellent telephone manner to work within their busy and well-established company. Your duties will be supporting the service department's administration/reception and always ensuring complete customer satisfaction. The ideal candidate will have previous experience as a service advisor or a similar role.
The Service Controller job role:
1. Organising engineers' schedules
2. Planning and the allocation of work to engineers
3. Be present for the depot Audits/Checks
4. Work with engineers to resolve technical issues
5. Support the service team and manager to help with customer issues
6. Schedule training needs for department
7. Support the Service Manager with customers' end-to-end journey.
Next steps:
If this Service Controller role sounds of interest or you are looking for advice on your next career move, please contact Chloe on (phone number removed) or apply today.
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