Road Freight Customer Service Manager
£40,000-£45,000 basic plus bonus
Location: Lichfield
Full-time | Permanent
We are working with a global logistics company that continues to expand despite the pressures of US tariffs and broader economic uncertainty. They are now looking for a skilled and motivated Road Freight Customer Service Manager to lead their customer service team at a large, modern site.
This is an excellent opportunity to join a resilient and forward-thinking business that places real value on its people and culture. The successful candidate will take ownership of customer experience across road freight operations, leading a team and driving service excellence.
The Role:
As the Road Freight Customer Service Manager, you'll be responsible for overseeing and motivating a team of customer service professionals supporting road freight logistics. You'll work closely with internal stakeholders to ensure service delivery is consistent, responsive, and aligned with customer expectations.
The Package:
Competitive salary + annual performance bonus
25 days holiday + bank holidays
Private healthcare
Access to a large, modern logistics site with excellent onsite facilities
Career development within a growing global business
A supportive, team-driven culture where your impact is visible
Key Responsibilities:
Lead, mentor, and support a high-performing customer service team within the road freight division.
Act as the main...