Operations Assistant
Widnes
Permanent Opportunity
£23,600
Plus up to £1k bonus Per Annum
The Role:
A fantastic new opportunity to join an Award Winning team who strive to provide the very best in customer service. Due to expansion to this newly created team, we are looking for a hardworking individual who takes pride in their work and supports customers.
Working in a business centre, you will have responsibility for providing a consistently high standard of customer care to internal and external clients, being an ambassador of the business. This is a varied role, working as part of a small team to provide the full range of operational and customer services on a day-to-day basis.
The Operations Assistant will support the Centre Manager and will deal with complex client issues, moving clients in and out of their office space. Responsible for ensuring the operation runs smoothly and efficiently.
This role has a strong focus on the accounts functions within the business – including cash handling, receipting, banking, invoicing, and debt collection.
Involvement in services, standards, facilities, security, health & safety, IT & telecommunications, housekeeping, and meeting and conference room setup.
General client support includes post, faxes, telephone answering, and meeting and greeting visitors. Responsible for ensuring a high standard of service delivery is provided in all of these areas to maximize revenue generation.
The close working relationship with the Centre Manager and the team will be key to the success of this role and the centre. The ability to develop and maintain relationships with clients, staff, and suppliers is paramount.
Participate in the demonstration of Centre services to prospective clients and attend client breakfasts and meetings as appropriate to ensure that clients, visitors, and suppliers receive a positive first impression of the Centre.
Effective telephone answering, meeting and greeting, and timeliness, speed, and delivery of service, anticipating clients’ needs.
Setting up meeting and conference areas, dealing with catering procedures, and organizing furniture. Maintain records and support in the preparation of reports and audits.
Operate and provide IT and Telecommunications solutions to clients, setting up telephone and internet connections, and troubleshooting problems.
Manage daily bookings to ensure catering and other requirements are met and delivered on time. Servicing the rooms by ensuring that setup is correct and maintained throughout the client stay.
Food and beverage handling, preparation, and clearing for client meetings and events. Effective planning and organizing of time and tasks in line with the needs of the team, the clients, and the Centre.
Work on the centre reception as the first point of contact for internal and external clients and visitors to the centre. Provide services for internal and external clients, including document and presentation preparation, mail handling and sorting, courier bookings and pickups, and meeting room bookings.
Support new starters with training and coaching on the job.
Skills and Attributes required:
* A high standard of personal presentation.
* Effective, articulate communication, providing first-line customer care on a daily basis.
* A team player who takes pride in their work and customer service support.
* Excellent customer service skills.
* Able to problem solve and deal with people at all levels.
* Accurate, attention to detail, numeric.
* Excellent IT skills.
The Hours:
Monday to Friday, 9am – 5pm, 37.5 Hours per week.
Benefits:
* A great place to work.
* Growth and development opportunities.
* Free parking.
* Up to £1k Bonus Per Annum based on customer service performance.
* Clothing allowance £450.
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