IT Technician, Operations Technical Services
Job ID: 2849672 | Amazon UK Services Ltd.
At Amazon, we strive to be earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
As an IT Technician, you will report to the IT Manager at your home site and will be responsible for directly supporting the people working with the operations division. You will work closely with the business, your colleagues, and remote support teams to offer a first-class IT support function. You will be a key part of a diverse team, thrive in delivering high-quality results, and always look for improvements.
This is not a traditional office role; it is based in the heart of our fulfilment centres, working on a shift basis with either 8 hours on five days per week or 10 hours on four days per week, as applicable in the country.
Key job responsibilities
The extent of your responsibilities will include but not be limited to:
1. Ticket management including 1st and 2nd line support.
2. Installation, maintenance, and support of IT equipment.
3. Working with the onsite and regional IT Engineers to implement projects and deliver innovations into the service.
4. Asset and Inventory management.
5. Liaise with 3rd party vendors and suppliers to ensure efficient asset management.
6. Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
7. Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
8. Providing technical support/input to site and team projects and initiatives.
9. Conducting end user equipment trials and testing.
10. Providing assistance to IT engineers as required.
A day in the life
What makes this team a great place to work?
1. Clear link to our mission – You will be joining a team that is responsible for what happens after the customer clicks “buy”.
2. Safety - Amazon puts safety at the heart of everything that we do, so you are empowered to ask questions, innovate better solutions, and take ownership of the things that you do.
3. Opportunities for growth – Amazon offers a variety of self-paced learning resources to allow you to develop your career and technical skills, including industry recognized qualifications.
BASIC QUALIFICATIONS
* Experience troubleshooting integrated and interdependent computer systems.
* Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
* Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting.
* Experience with network troubleshooting and support.
* Valid driving license and flexibility to work and travel outside of your designated location.
PREFERRED QUALIFICATIONS
* CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
* Experience in a dynamic environment with a high degree of customer service.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates. #J-18808-Ljbffr