Administrator (Band 2) - Administration - Gloucestershire Health and Care NHS Foundation Trust
Gloucestershire Health and Care NHS Foundation Trust – Gloucester, South West
1 x Fixed Term contract/secondment opportunity for up to 6 months
*Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment
The Musculoskeletal Advanced Practitioner Service provides an assessment and treatment service locally to patients. The MSKAP Team work collaboratively across the MSKAP Pathway and the Admin Team are expected to support each other in the same way.
The role will involve working in the department with daily patient contact either face to face or via telephone calls. This role also requires interaction with a varied staff group both internal to this organisation and within the wider Gloucestershire service regarding referrals, enquiries and patient pathways with the support of the admin team and clinicians.
Responsibilities:
1. To provide general administrative support to the MSKAPS Service.
2. To support the delivery of a comprehensive administration and support function to the MSKAPS Service to meet the needs of patients, service users and visitors.
3. To provide initial support to those who contact the department with enquiries over the telephone.
4. To make appointments for new and follow-up patients attending the MSKAPs assessment clinics using SystmOne and IT systems.
5. To ensure all relevant documentation is added to the patient record prior to consultation.
6. To deal with telephone enquiries, taking accurate messages, booking and cancellation of appointments and informing staff as appropriate.
7. To accurately input data on the computer systems.
8. To provide general clerical support to the clinicians in the MSKAPS Service.
9. To maintain confidentiality at all times.
10. To liaise, as appropriate, with General Practitioners, health care professionals and other departments.
11. To deal with patient telephone complaints as they arise, calmly and appropriately reporting to the Clinical Lead as required.
12. To participate in the Department Appraisal process and Individual Development review.
13. Any other duties as required by the Clinical Lead/Admin Lead.
For full and detailed information on the job description and personal specifications please see attached documents.
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