Position: Claims Handler £22,500.00 - £29,500.00 per year, with potential for a bonus Overview: The Claims Handler will manage insurance claims and building repairs from initial instruction to project completion. This role involves keeping all stakeholders well-informed on claim progress, carefully controlling claim costs, and ensuring efficient and effective management throughout the claim lifecycle. Core Responsibilities Claim Management Claim Initiation & Processing : Open and handle new claims, ensuring timely and clear communication with all relevant parties from start to finish. Supplier Coordination : Allocate suppliers for each claim as necessary, ensuring high service quality and adherence to timelines. Call Handling : Manage inbound and outbound calls, acting as the primary contact for customers. Customer & Insurer Communication : Maintain effective, clear communication with customers, insurers, and other stakeholders to keep them updated on claim status. Data Management & Compliance : Ensure data is handled responsibly, in compliance with the Data Protection Act. Claims Approval & Cost Control Property Claim Authorization : Assess and authorize claims following established guidelines. Cost Management : Implement cost-control measures to handle claims efficiently and reduce expenses. Record Maintenance & System Updates Pulse System Updates : Regularly update claim records in the Pulse system to maintain accuracy and transparency. Supply Chain Database Administration : Oversee and update supplier information, supporting a compliant and efficient supply chain. Complaint Resolution & Compliance Complaint Handling : Resolve low-level complaints promptly, adhering to the Complaints Handling Manual. Supplier Compliance Oversight : Ensure all suppliers comply with required standards and quality expectations. Key Performance Expectations Call Quality & Volume : Meet company standards for call handling, ensuring quality and efficiency. Policy Adherence : Follow all company policies and procedures to maintain high service levels. Supplier Performance Monitoring : Track and ensure supplier performance aligns with service standards. Efficient Claim Progression : Proactively manage claims to reduce timelines. Productivity & Target Achievement : Meet productivity goals and performance targets for effective claim resolution and customer satisfaction. Job Details Employment Type : Full-time, Permanent Schedule : Monday to Friday, no weekends, with occasional overtime Location : Hybrid remote, based in Buckinghamshire Preferred Experience Claims Handling : 1 year Insurance or Property Industry : 2 years