Head of Customer Support and Collections Bridging Finance Hertfordshire £60-80k We are working with a well established Bridging Lender, who are recruiting for a Head of Customer Support and Collections Manager for their bridging and development finance loan book. The successful applicant will lead a small, experienced team and be responsible for the efficient, ongoing management of performing loans and the recovery of loans in default. This new role requires strong leadership skills, in-depth knowledge of collections and reporting practices for a property finance lender, and a strategic mindset to shape the future direction of the loan management and collection's operations of a growing business. Main responsibilities: Management of customer support team A portfolio of performing and non-performing secured property loans. Working alongside colleagues to minimise litigation Resolve contractual disputes pre-proceedings and deal with contested matters up to trial Maintain high standards of financial management and record keeping Undertake effective due diligence processes at all times Prepare and submit regular reports to keep the board informed of the status and trend Meetings with, and site visits to, overdue and/or defaulted clients as necessary Develop existing and build new strong relationships with external partners, such as receivers and legal counsel, to optimise collections outcomes Develop and enhance collection and recovery policies Working with the Group Financial Controller to develop systems to identify potential bad debts and assist with cash flow modelling Requirements: Previous experience in a similar position Experience working with legal counsel, insolvency practitioners, receivers etc A good understanding of legal processes and requirements regarding non-performing loans A strong team player ethos, with the ability to collaborate with peers across teams Experience of working in a fast-paced property finance environment with the ability to plan and prioritise workload Understanding of property finance security issues A desire to continually improve our processes by suggesting improvements Ability to lead & scale a team Highly analytical person with excellent problem-solving skills Knowledge of financial statements and cash flow analysis, industry/market credit research. Strong communication, interpersonal and leadership skills. Must have excellent negotiation and problem-solving skills. Excellent Organisational skills