About Us:
Wheelbase Lakeland Limited is one of the UK’s leading premium cycle retailers, with a head office and eCommerce division based in the Lake District and stores in the North East and Yorkshire.
We offer a huge range of premium bikes across road, mountain, and electric disciplines, along with all the parts, clothing, and accessories you need to enjoy the ride. We combine quality products with expert advice and have been leading the industry for over 25 years. We are currently looking for an experienced Online Sales Manager to join the team at our Lake District head office.
Job Description:
As Online Sales Manager, you will be responsible for reliable and efficient order processing and the fulfilment management of online orders, working to a strict service level agreement.
The Role in Detail:
* Monitoring orders to check that all are processed efficiently.
* Supervising our Customer Service team to ensure our 5-star Trustpilot score is retained.
* Communicating with customers on orders placed and delivery dates.
* Order fulfilment, ensuring that packing and transportation meets our high standards.
* Working with our other locations and the stock team for transfers and multi-store shipping.
* Team management - organising work rotas and daily staff workload allocation.
* Solving stock errors and order problems.
* Liaising with our suppliers and third-party couriers.
* Working with our web development team to enhance the customer journey.
* Making decisions and implementing changes to ensure good order processing flow.
* Strong commercial acumen and the ability to understand profitability within your department.
* Understanding department targets and sales monitoring to ensure these are met and attendance at our weekly trade meeting.
What We Are Looking For:
* Proven previous experience in business administration.
* Cycle industry knowledge is an advantage, but not essential.
* Good attention to detail.
* Ability to run a professional and organised department, working towards defined SLA’s.
* Efficient and accurate time management and workflow.
* Understanding and applying company policies.
* A team player who is committed to the business.
* Eagerness to develop your product knowledge and learn new skills.
What We Offer:
* Salary £30,000+, based on experience.
* Opportunities for professional growth and development.
* A dynamic and supportive work environment in the heart of the Lake District.
* Employee discounts on our range of cycling products.
How to Apply:
Please send your CV and a covering letter to jobs@wheelbase.co.uk.
Application Deadline: 27 September 2024
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* On-site parking
* Store discount
Schedule:
* Monday to Friday
Experience:
* Warehouse Management: 1 year (preferred)
Work Location: In person
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