Job Description
Customer Experience Manager/Deputy General Manager – Leisure Attraction -Basingstoke
Up to £40,000 + Excellent benefits
We are looking for a charismatic organised leader with some sparkle to sprinkle over the service and operational teams and provide a magical and seamless customer experience at this wonderful historical leisure attraction in Basingstoke.
Key responsibilities:
* Recruit, coach and inspire the service teams to deliver an incredible customer experience.
* Ensure secondary spend opportunities are maximised across retail, food and beverage and events through upselling and promotions.
* Manage the day-to-day operations of the venue, ensuring it is clean, safety compliant and in good working order.
* Manage the venue through the seasonal peaks and troughs of trading, ensuring you have the right people in the right places to improve the customer experience and maximise revenue opportunities.
* Act as the General Manager in their absence including every other weekend.
* Support the General Manager on developing the overall business strategy.
Benefits
1. Opportunity to develop and evolve the role further.
2. Ongoing mentoring and development to support with future advancement to General Manager and beyond.
3. Working for a large, supportive, in...