We are looking for a proactive and detail-orientated Transport Operator to manage outbound logistics, ensuring efficiency, high service standards and effective communication with internal and external stakeholders.
You will work night shift 4 on 4 off 18.30 - 06.30
Key Responsibilities:
* Provide drivers with comprehensive briefings before their shifts, outlining tasks, schedules, and safety guidelines.
* Make real-time adjustments to transportation plans based on new information, ensuring factory clearance, inbound collections, and outbound deliveries are effectively managed.
* Perform administrative traffic duties with high accuracy and professionalism.
* Monitor transportation schedules in advance, proactively addressing potential issues to ensure smooth operations.
* Work closely with the wider traffic team to ensure the efficient coordination of transportation operations, addressing any challenges or issues that may arise.
* Escalate and report vehicle accidents promptly to line management.
* Interact with customers as needed, addressing inquiries, providing assistance, and maintaining positive relationships to enhance customer satisfaction.
* Meet weekly and monthly performance targets (KPIs) in alignment with business goals and Customer Service Level Agreements, escalating issues as necessary.
* Utilise IT systems such as Transport Management Systems (TMS) and tracking screens to ensure system accuracy and efficient op...