Edinburgh Ref: VA2732 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor – Edinburgh Full-Time | Competitive Salary | Automotive Industry Are you passionate about delivering excellent customer service? We’re expanding our team in Edinburgh and looking for a confident, organised, and friendly Customer Service Advisor to be the welcoming face and voice of our business. What You’ll Do: Greet customers professionally and create a positive first impression Handle inbound calls and route them efficiently Keep customers informed on the status of vehicle repairs Manage appointments and workshop bookings Respond to general enquiries with helpful and proactive support Support day-to-day administrative duties What We’re Looking For: Previous experience in a customer service or front-of-house role Excellent communication and interpersonal skills Strong multitasking and time management abilities Basic IT skills, including Microsoft Office A positive, calm, and professional attitude under pressure Automotive industry experience (desirable but not essential) Why Join Us? Be part of a friendly, supportive, and growing team Career development opportunities within the automotive sector A professional and engaging work environment Training provided to help you thrive in your role Apply Today If you’re a people person with a passion for service, we’d love to hear from you. Join us in Edinburgh and help us deliver a smooth and stress-free experience for every customer