NOW HIRING Customer Service Representative at $20.65 per hour with $1.50 Saturday and Sunday
Join the #1 logistics company in the world: DHL Supply Chain
Our Tolleson, AZ facility is growing, and we're looking for world-class people like you!
We are currently looking for a CSR to join our team!
WHAT WE OFFER:
* Wages at $20.65 per hour with an annual increase.
* $1.50 shift premium for Saturday and Sunday
* Work schedules: C shift Friday- Sunday 6:00 am- 6:30 pm
* Eligible for attendance bonuses
* Weekly pay available
* Overtime available based on customer volume
* Excellent medical, dental, vision, and prescription
* Paid Time Off (vacation & holidays) available day one
* 401(k) with a generous company match
* Tuition reimbursement program
WHAT WE SEEK:
* Computer experience preferred
* SAP experience
* Outlook experience
* Must be detail-oriented, and a team player
* Great with customers and great customer service.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
* Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
* Maintain customer records and update account information.
* Maintain financial accounts by processing customer adjustments.
* Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
* Perform other duties as assigned.
Required Education and Experience:
* High School Diploma or Equivalent
* 0-12 months of system, data entry or reporting experience
* 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
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