**Job Summary: Night Auditor in a 5-Star Hotel** Responsible for ensuring the smooth operation of the hotel during the night shift, handling guest queries, and maintaining accurate records.
Join ACCOR at Novotel London Wembley, where life pulses with passion. We gather more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. As a pioneer in responsible hospitality, we innovate and challenge the status quo. By joining us, you'll become a Heartist, because hospitality is a work of heart.
* Assist the Night Manager with the night audit process
* Conduct routine maintenance checks on the network and system audit controls
* Ensure staff on duty are well groomed and promote morale through encouragement of teamwork and a positive attitude
* Investigate security breaches, completing relevant forms and advising authorities
* Handle disruptive guests and discreetly remove them from the property if needed
* Enforce policies and procedures to achieve superior levels of service
* Attend and conduct monthly operation meetings to review and upgrade performance
* Ensure accurate and up-to-date records are maintained
* Handle complaints promptly and efficiently
* Be available for guest queries at all times
* Maintain guest history and use for bookings as appropriate
* Convey complaints and apparent problems to the appropriate department head
* Carry out a complete handover to the next Assistant Manager
* Issue floats and keys in accordance with SOPs
* Ensure all basic Liquor Licensing Laws are adhered to
* Check areas for general maintenance requirements
* Apply full knowledge of fire procedures and take control in the case of fire
**Requirements:** • Previous experience in a Supervisory or Night Supervisor role within a hotel environment • Energetic and proactive approach to providing 5-star service • Meticulous and methodical approach to processing tasks • Effective communicator • Proficiency with Microsoft Office programs, particularly Excel • Experience with a Hotel Property Management System (PMS) preferably Opera • Ability to remain calm and professional under pressure