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Are you looking for a dynamic and challenging role with an industry-leading company? Ricoh Europe is looking for a Contract Administrator to join our CTC Team as a Contract to Cash Specialist in the UK. In this role, you will ensure the seamless administration of customer queries, aiming for timely, accurate resolutions and maintaining high standards of customer satisfaction.
As a Contract to Cash Specialist, your main responsibility will be to handle and resolve customer queries, both internal and external, ensuring compliance with Ricoh’s processes and customer requirements. You will be accountable for managing contract administration, credit and rebill processes, and supporting the team leader in achieving departmental targets.
What you will be doing
1. Ensure the administration process adheres to company procedures and customer requirements.
2. Efficiently resolve customer queries and tickets to meet or exceed SLAs, delivering high customer satisfaction.
3. Handle customer calls and ensure accurate data processing for billing.
4. Administer the credit and rebill process with appropriate approval.
5. Support the team leader in meeting departmental objectives.
6. Participate in relevant projects to drive continuous improvement.
Key Performance Indicators:
1. Impact on OpCo targets.
2. Providing optimum service to customers, both internal and external.
What We Are Looking For
1. GCSEs (Grades A-C) in English and Math.
2. Recent experience in an office environment, with a focus on customer handling and using various systems.
3. Strong attention to detail, excellent communication skills, and the ability to prioritise tasks efficiently.
4. Experience in contract administration and knowledge of billing processes is an advantage.
5. Numerate and literate with proficiency in Excel.
6. Ability to process data accurately and within deadlines.
7. Experience of working with different teams and handling customer service challenges.
In Return For Your Commitment, You Can Expect
1. A competitive salary package.
2. Industry leading benefits.
Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.
Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.
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