Neasham Road Surgery are looking for a motivated, friendly and proactive receptionist to work part-time. The successful candidate will be part of a friendly supportive reception team. They will be the first point of contact for our patients and will be required to meet the standards of care and service we pride ourselves on.
We are looking for someone who will be flexible and reliable and is self-motivated to complement our experienced and dedicated team.
Main duties of the job
Duties will include dealing with patients by telephone and face to face, projecting a positive and friendly image to patients and other visitors to the practice. Booking appointments, arranging tests for patients, prescription enquiries and general patient enquiries.
Previous experience of working in a General Practice would be a distinct advantage, however full training will be given. Experience of Systmone clinical system would be beneficial, however training would be given. Experience of using Word, Excel, PowerPoint and Outlook will be required.
The job will require the provision of high-quality reception and administration service to patients, doctors, colleagues and other staff members who may attend the surgery. It includes multi-tasking with the ability to be compassionate. Good communication skills are essential to this role.
About us
Neasham Road Surgery is a busy, forward-thinking practice with a patient list of approximately 13750 patients. We pride ourselves on providing excellent patient care to our patients.
We are a friendly three Partner practice, supported by two salaried GPs and three Nurse Practitioners. We have an excellent nursing team and a superb group of highly committed and enthusiastic administrative and reception staff.
We can offer NHS Pension, Simply Health benefits and a friendly working environment.
Job responsibilities
To support the Partners and Practice Management to deliver a quality service to patients through the provision of an effective and efficient reception service.
Reception:
* To provide an effective reception administration service.
* To operate computer systems for the dimensions of the role.
* To manage telephone service and provide efficient telephone service.
* To carry out any other tasks allocated by management.
Main duties and Responsibilities:
Administration
* To have a thorough knowledge of all practice procedures.
* To work in accordance with written protocols.
* Pulling/filing notes for surgeries and updating as necessary.
* Filing post in medical records if applicable.
* Fax and photocopy as requested.
* Ensuring messages and information is passed on to relevant members of staff or outside agencies.
* Distributing clinical documents to clinical staff.
* Actioning tasks assigned by Clinicians and passing on relevant information.
Reception
* Receiving patients consulting with members of practice team.
* Handing completed repeat prescriptions to patients and checking name and address.
* Be able to cover all reception positions as necessary.
* Explaining surgery procedures as required.
Appointments
* Process appointment requests for today / future appointments from patients by telephone and in person.
* Deal with visit requests.
* Scanning of documents onto patient electronic records, if required.
Telephone
* Have working knowledge of telephone system, during and after hours.
* Provide an efficient system of answering the telephone using a courteous and friendly manner.
Other Tasks
* Ensure reception area is kept tidy and ready for use.
* Ensure building security has thorough knowledge of doors/windows/alarm.
* Provide refreshments if requested.
* Any other tasks allocated by the Practice Management.
Computer
* General data input and information retrieving.
* Registrations of new patients computer data entry and medical records.
* Process change of patient details e.g. change of address both electronically and paper records.
* Support work of Prescription Line by processing repeat prescription requests in accordance with practice guidelines as and when necessary.
* Scanning clinical documents into patient records if required.
* Opportunistic data checking of patient demographic details.
Person Specification
Experience
* To have experience of working with the general public, preferably within the primary health environment.
* To have good IT skills.
* To have experience of delivering a quality customer service.
* Experience of Systmone system.
* Experience of Microsoft packages.
Qualifications
* Communication: To have excellent communication skills both verbal and non-verbal.
* Qualifications: NVA Level 2 or above in Business Administration / Customer Services.
* ECDL computer certificate.
* 3 x GCSE grade C and above.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience meets national minimum wage.
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