Are you an experienced Business Analyst with a passion for data analysis and process improvement? Do you thrive in a fast-paced, collaborative environment? If so, we want to hear from you!
Duration: 3 month FTC / potential to go perm after the 3 months
Location: Whitley and other West Midlands Offices
Job Type: Hybrid (2-3 days in the office per week)
Industry: Automotive / Global Customer Care
We are recruiting on behalf of a leading automotive company for a Demand Business Analyst to join their dynamic Global Customer Care (GCC) team. This is an exciting opportunity to work on high-impact projects and drive continuous improvements within a leading-edge organisation.
Key Responsibilities:
1. Lead and complete Business Analyst (BA) activities on assigned demands.
2. Conduct in-depth requirements gathering to understand project goals and objectives.
3. Prepare and deliver high-quality documentation for handover to project delivery teams.
4. Act as the primary liaison between demand requestors and the Systems & Data (S&D) team, ensuring data requirements are met.
5. Collaborate with Intelligent Automation (IA) and Digital teams on customer experience (CX) demands.
6. Perform data analysis and update weekly demand KPI reports.
7. Provide process improvement support for projects within the S&D team.
8. Foster positive, cross-functional relationships to ensure collaborative approaches to project delivery.
Key Requirements:
1. Strong experience in business analysis and requirements gathering.
2. Proficient in data analysis and reporting; experience with Excel and Office 365 is essential.
3. Solid understanding of process development and optimisation.
4. Stakeholder management experience, working with multiple teams and functions.
5. Experience in an operational environment, managing multiple inputs and delivering focused outcomes.
6. Excellent corporate presentation skills and the ability to communicate effectively with all levels of stakeholders.
7. Strong IT skills, including proficiency with Excel, Word, PowerPoint, and Teams.
What our client offers:
1. A hybrid working model, allowing you to work from home 2-3 days per week.
2. A collaborative and dynamic environment, where you’ll have the chance to work with global teams across various projects.
3. The opportunity to develop new skills, especially in process optimization and data-driven decision-making.
4. Exposure to cutting-edge customer care processes in a leading global automotive company.
If you're looking to take your career to the next level and make a tangible impact within a global organisation, this role is for you!
Thank you and good luck!
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