Express Recruitment are once again supporting one of the UK’s leading entertainment technology firms, who due to ongoing growth, are seeking a 1st Line IT Helpdesk Analyst to join their expanding technical team.
Please note this is a full time, office-based position based at our client’s newly refurbished facilities.
The successful candidate will be enthusiastic about both technology and providing first class customer service as well as possessing a passion for resolving issues to ensure exceptional company standards are maintained.
In return, you will receive a starting salary up to £24,000, plus other employee benefits including 25 days holiday plus bank holidays, the ability to buy and sell up to 5 days holiday, a pension scheme, full training, state of the art gaming room, staff discounts, and an employee assistance programme.
Responsibilities
* Assist the 1st Line helpdesk team with any technical queries
* Escalate complicated technical issues to the 2nd/3rd line team
* Log calls on the in-house CRM system
* Respond to issues raised via ticketing system
* Perform 1st line troubleshooting and attempt to identify root cause analysis
* Adhere to company processes and procedures to ensure customer standards are maintained
* Carry out ongoing training on internal, custom-built systems
Skills & Experience
* Experience in retail or a customer service environment preferable
* Previous experience working within an IT environment beneficial
* Confident communicator with customers and colleagues
* Experience in proven fault identifications and troubleshooting beneficial
Vacancy Summary
Hours: Full Time, Monday-Friday (37.5 hours per week)
Job Type: Full Time, Permanent
Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
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