Location: E4: Central and North West London
Contract:
Contract Type:
Full time, permanent
Reporting to:
Regional Business Manager
Direct Reports:
N/A
Department:
Sales
Key Account Manager – Central and North West London
Company Information
Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in bladder and bowel products for managing acute and chronic conditions. We also offer a portfolio of bandages and garments for the treatment of wounds and chronic skin conditions.
Clinisupplies is focused on developing products which are simple and discreet to use. Our product development team works with clinicians and patients to develop a strong product pipeline to be manufactured at its CA, CE, ISO, US FDA approved facilities. At Clinisupplies, we want to make a difference in healthcare, that means understanding our customers’ needs and delivering on their biggest priorities.
We recognise that the NHS needs to offer quality of care and save money – that’s why Clinisupplies offers products that are designed to deliver value to customers. We put people living with bladder and bowel conditions at the heart of everything we do. From dedicated specialist nurses, superior customer service and product support to discreet and sustainable home delivery. We believe no-one should ever miss out on life because of a health condition.
We’re here to help people live more freely. We have a set of core values which are our guiding principles and help shape our actions, culture and environment. They are:
* Agile
* Curious
* Sustainable
Role summary
We have an opportunity for a Key Account Manager to join our sales team. You will support the implementation of projects which support the sale of a range of urology and wound care products, that meet the needs of healthcare professionals and their patients, into the competitive primary and secondary care market. This is an entry level role, to start your career within medical sales.
The role is field based covering Central and North West London, which will require working away from home as required, therefore overnight stays can be expected.
Key Responsibilities
The following provides an indication of the key responsibilities involved in this role but is not intended to be an exhaustive list of all the duties that you may be required to do
Reporting directly to the Regional Business Manager, you will have responsibility of:
* Delivering and exceeding agreed sales targets for the urology and wound care portfolio
* Having excellent standards in territory / journey and business preparation and planning
* Learning and then understanding the selling process
* Developing a thorough understanding of both secondary and primary care within the NHS, and the changing face of the NHS
* Developing a thorough understanding of the formulary process and ability to influence for positive positioning of Clinisupplies products
* Developing an ability to function across all levels of the NHS, as well as within a sales culture team environment
* Developing a thorough understanding of how a Dispensing Appliance Contractor operates
* Providing effective weekly updates of company IT requirements, CRM, Calendar, Monthly AM report to Regional Business Manager
* Assisting colleagues when needed for example with training, formulary or discharge policy rollout etc.
* Supporting partnering Trusts with the provision, promotion and implementation of ‘hospital to home’ discharge products for use in the community provided through our home delivery service
* Supporting partnering establishments with formulary implementation and product guidance
* Delivering effective training on continence appliances to healthcare professionals
* Working closely with your regional team to support delivery of key projects across the region
* Building excellent customer relationships and sell the product and service to NHS and private healthcare customers
Experienced Required
* Excellent communication and presentation skills
* Dynamic and driven with a real interest in developing a career in medical sales
* Desire to work in a target driven environment
* Confident, articulate and a strong relationship builder
* Highly self-motivated and tenacious and must be able to deliver sales results in a competitive environment
* Well organised and able to plan weekly and monthly diary
* Be able to operate independently, and also work within a team
* Strong mindset and have the ability to be articulate yourself and bring others around to your way of thinking
Desirable, but not essential
* Clinical background
* Experience in customer relations or front of house sales
* Urology & Wound care therapy, market and competition knowledge
* Experience in a medical device sales role with a success track record
* Commercial/business acumen
Clinisupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate. We also offer competitive terms and conditions.
Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
How to apply
If you are interested in this position, please forward your CV to recruitment@clinisupplies.co.uk. Please note that in addition to the interviews there will be assessments as part of our recruitment and selection process.
You'll see a selection of our current vacancies on the right. Click on the links to view the individual vacancy or alternatively click the bottom button to view all our vacancies.
Due to ongoing growth within the business and bringing together our 3 Dispensing Appliance Contactors we are expanding our team and there is the exciting opportunity to join the team as a Prescription Services Advisor.
The role involves processing prescriptions received daily, liaising with GP surgeries regarding any outstanding prescriptions and urgent requests from consumers.
Strong administration and communication skills are essential.
We are looking for someone who has an eye for detail, has a love for processes along with a passion for customer service.
The successful candidate will be joining a fast-growing organisation. Reporting to the Distribution Centre Manager, you will lead and manage a team of Warehouse Operatives to make sure incoming as well as outgoing deliveries are managed to the highest standard and in line with procedures, processes and health and safety standards. The role is working 45 hours per week Monday to Friday.
We are looking for an experienced Project Manager to support us to deliver our ambitious new product development roadmap as well support our existing product ranges.
In brief, you will manage and drive product-related projects and programs from initial concept through to manufacture. You will work to successfully deliver multiple new products and other company related programs as required across the entire business. You will manage projects within a QMS framework, bringing together all business functions to deliver on time, within budget and to the agreed scope.
We have an opportunity for an Account Executive to join our sales team. You will support the implementation of discharge policies which support the registration of patients to the Nightingale Home Delivery Service. The role will help support or partner NHS Trusts to provide a safe and effective transition into the community from the acute setting. This is an entry level role, to start your career within medical sales.
The roles are field based which will require working away from home as required, therefore overnight stays can be expected.
In conjunction with the Clinical Nurse Manager, the Clinical Nurse Specialist contributes to delivering a high standard of care to individuals with complex urological / continence needs in a variety of settings. The Clinical Nurse Specialist will be responsible for managing a caseload of individuals with complex urological/continence needs.
The successful candidate will be joining a fast-growing organisation. Reporting to the Distribution Centre Manager, you will lead and manage a team of Warehouse Operatives to make sure incoming as well as outgoing deliveries are managed to the highest standard and in line with procedures, processes and health and safety standards. The role is working 38.75 hours per week Monday to Friday.
Due to ongoing growth within the business, we have exciting opportunities for Customer Care Advisors and Prescription Services Advisors.
As a Customer Care Advisor, you will use our omnichannel service to register new customers, place orders, and answer order related queries. You will also play a role in processing and approving prescriptions as well as answering inbound and outbound calls in our Contact Centre.
As a Prescription Services Advisor you will process prescriptions received daily, liaise with GP surgeries regarding any outstanding prescriptions and process urgent requests from consumers.
Both roles are based in our Bridgwater office.
We are seeking a dynamic and compassionate outbound customer service specialist to join our team at Clinisupplies. Clinisupplies are transforming products and services to help people with continence.
challenges live more freely and we’d love to hear from you.
This role involves making outbound calls to capture information from our existing and newly registered consumers, ensuring a seamless experience. Additionally, the specialist will be involved in various outbound marketing campaigns and consumer focused programmes ensuring the consumer is educated on the products that will support them to manage their condition type.
The ideal candidate will have excellent communication skills, the ability to build lasting relationships over the phone and the willingness to embrace and live our core values.
At Clinisupplies, we have a core set of values which guide who we are and help shape our actions, culture and environment:
As a Customer Care Specialist, you will use our omnichannel service to register new customers, place orders, and answer order related queries. You will also play a role in processing and approving prescriptions as well as answering inbound and outbound calls in our Contact Centre.
This role is based in our head office in Watford with some flexibility to work from home a couple of days a week after a training period.
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