Location: West Midlands
Rate: DOE
Contract: 5/6 months
Key Responsibilities:
* To assist customers with making a claim, explaining the regulations and the award of any benefit.
* Provide advice to customers on potential entitlement to other benefits and discretionary awards in order for customer to maximise their income.
* To assess promptly and accurately claims for housing and council tax support working within the requirements set by Council and regulations.
* To deal promptly with changes to customer circumstances to ensure correct benefit levels are maintained and overpayments are kept to a minimum.
* Ensure that decisions and procedures are in accordance with statutory legislation, case law and Council policy, maintaining and prioritising workload.
* Maintain a high level of understanding of regulations and local policies in order to answer queries and explain the benefits and support schemes to a wide variety of customers.
* To liaise with other sections i.e. housing needs, council tax and other agencies (DWP, Pension Service and other external organisations)
* To be aware of the council’s policy on risk management and to escalate any new, emerging or potential risks to the post holder’s line manager.
If this role would be of any interest to you, or someone you know, please get in contact today!
Email: will.bartlett@g2recruitment.com
Phone: 01217262680