Finance Administrator IMServ is one of the UKs largest independent energy data management providers. Delivering award-winning services to more customers in more places, meeting industry targets, and becoming a benchmark for excellence. Purpose of the job: Contribute to delivering the Groups Customer Plan and profitable growth ambitions by ensuring customers are billed correctly. Correspond with internal and external customers to overcome invoicing issues and oversee the Groups revenue intake. Support the business and credit control with queries to ensure efficient cash collection. Key responsibilities: Ensuring the prompt, accurate preparation and dispatch of invoices and backing data to all customers. Liaise with external customers and internal departments to resolve billing queries and customer billing requirements. Identify billing improvements and drive forward to aid the reduction of credit notes Work in partnership with internal departments on all aspects of billing, i.e., integration of new services/systems within billing Collaborate with the purchase ledger team to ensure the prompt, accurate input of supplier invoices, approvals and preparation of payment runs i.e. Partner Commissions Willingness to be trained on all aspects of the team responsibilities and to cover as required Support Team Leads and Lead Billing Assistant with any ad hoc tasks relating to the audit of in-progress cases Ownership and management of IMServs Finance leasing work-streams Supporting in data cleansing exercises in readiness for ERP system upgrades Assist the wider Finance team on other ad hoc tasks Escalate billing issues to in a timely manner with suggestions on how the teams can reduce errors going forward Ensure the prompt and accurate posting of cash daily Contribute to managing the central Finance team mailbox Supporting the credit control team in reconciliations and analysis Processing and approval of credit notes in line with specified approval limits. Person Specification Self-motivated and organised. Able to plan own time ensuring targets and deadlines are achieved. Good communication skills, both written and verbal with an ability to liaise with people at all levels. Good working knowledge of Excel is essential. Some knowledge of accounting principles and systems is not essential but useful. Excellent attention to detail. Uses own initiatives to get things done and suggest ways to improve processes. Able to work well with peers to assist in achieving common goals. Aware of client needs and expectations - acting promptly to resolve matters in a clear and professional manner. Have a pragmatic approach to problem solving using initiative and tenacity to succeed Ability to be adaptive in a team where responsibilities and process frequently change A pro-active mindset to deliver results and improvements Problem solving and investigatory skills along-side a go get attitude. Ability to work under pressure whilst remaining calm. Skills required: Previous experience of working with SMEs with turnover between £20-£100M desirable Previous experience within a financial administrative role as well as excellent proficiency in word processing, excel, internet and email systems. Have commercial Utility (Gas/Electricity) experience (desirable) Experienced in speaking to customers (internal and external) and having an assertive conversation regarding resolution to invoicing issues Previous experience of working towards targets Company benefits: 28 days annual leave plus Bank Holidays Enhanced Salary Sacrifice Pension Contributions Life Assurance up to 6 X Base Salary Subsidised Health cover Subsidised Dental Cover Contribution towards Eye Tests and Glasses In Office & Out of Office Social Events Car Salary Sacrifice Scheme Retailer Discounts Platform Employee Assistance Program Wellbeing Centre Reward & Recognition length of service & T&Cs apply Our people are our main asset. We strive to ensure they remain happy, competitive and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UKs leading and growing energy data collection and meter operations service provider. Diversity and inclusion have long been at the heart of of IMServs success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership. These are the key drivers of our business that our customers really look to us for. (Please note that we reserve the right to close this position before the expiry date)