One Wild Team “In nature, nothing stands alone. The whole supports the parts, and at the same time, the parts support the whole. And they do so effortlessly." Team: Hospitality Reporting Line : Regional Leader Sutherland Location: Working across multiple Wildland sites in the wild north of Sutherland, Scotland. Hours: 45 hours per week; permanent; full time Salary & benefits: Competitive salary, benefits and a great place to work. Driving Licence Required. The Role Your role is to lead the Sutherland Operations Team ensuring the operational excellence of some of our most iconic and remote properties: Lundies House, Kinloch Lodge, Kyle House, and the upcoming Hope Project and wider estate. Located in one of the most stunning and wild areas of Scotland, Sutherland offers a unique set of challenges and opportunities. Your role will focus not only on achieving operational success but also on cultivating a culture of sustainable growth by consistently delivering an exceptional guest experience, through an inspired and motivated Operations Team. You and your Team will demonstrate our values and align with our Purpose, Vision and Brand, as well as the behaviours of One Wildland Team and One Wild Way. Key Responsibilities Be a role model for WildLand Leadership and foster a culture for high performing teams. Ensure an environment for continuous learning and development. Promote team health, safety and wellbeing whilst at work and within the local social environment. In particular drive the HSE strategy and policies throughout operations. Ensure the translation of and alignment with WildLand’s overarching strategy, which includes sustainable growth, environmental responsibility, and financial sustainability. Ensure the smooth operations across multiple venues supporting the current businesses and developing the operating plans for Hope. Ensure a consistent high standard of an integrated guest experience which includes our conservation, build and heritage stories and ethos. Seek to consistently innovate and improve operational processes. Support the development of comprehensive business cases for each venue. In recognising the significance of the Sutherland Region’s unique environment, you will be proactive in participating, collaborating and leading WildLand engagement and communications with the local community. You will represent the WildLand brand across all touch points in the Sutherland Region. You will work closely with our Regional Leaders, Hospitality Director, Marketing Director & Marketing teams to develop and execute strategies that enhance the visibility and reputation of WildLand’s venues in the Region. This includes aligning marketing materials, digital campaigns, and promotional strategies with WildLand’s brand ethos, particularly as we position Sutherland as a destination of choice for eco-conscious travellers. Our People We attract individuals from all walks of life and of all ages. And all of us love the big adventure of the outdoor space, activities from wild water swimming to mountain hiking and biking; and a love of this special part of our planet. Who you are You will already have operations experience in a high quality environment. Our Offer Alongside competitive pay and benefits, becoming part of Wildland is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.