Job Summary
Due to UKVI guidelines, this role is not eligible for a Skilled Worker visa. Further information can be accessed here - https://www.gov.uk/skilled-worker-visa
This role is working Monday - Friday shifts between 8am & 8pm including some weekend & bank holidays.
An exciting opportunity has arisen in Clatterbridge Cancer Centre on the Wirral site for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction.
The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within Network Services Division and variety in their day to day activities.
The post holder will also be responsible for appointing radiology slots across many services for extremely busy departments. This will include a full appointment booking system and ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases and software is advantageous.
The post holder will participate in the appointing of Complex appointments across hubs and be expected to undertake additional clerical duties pertaining to specific areas. The post holder will also be expected to liaise with the clinical Teams within the departments.
Main duties of the job
1. Experience of booking multiple series of appointments as per protocols.
2. To participate in administrative and clerical duties.
3. To maintain confidentiality at all times.
4. To maintain multiple email boxes.
5. To have a knowledge of a range of procedures and appointments across multiple services.
6. To communicate with patients around their appointments liaising with Clinicians regarding complex cases - via telephone, text service & email.
7. Requires multitasking.
8. Using multiple applications.
9. Supporting other teams/areas within the Hub.
10. Reception cover.
Please note, this post may involve weekend & Bank Holiday working on a rotational/shift basis.
About Us
The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals.
Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.
Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.
We are -
* Kind
* Empowered
* Responsible
* Inclusive
Date posted: 11 March 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,071 to £25,674 a year per annum pro rata
Contract: Permanent
Working pattern: Part-time
Reference number: 158-24-482-SHE
Job locations: The Clatterbridge Cancer Centre - Wirral, Clatterbridge Hospital, Wirral, CH63 4JY
Job Description
Job responsibilities: Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.
Responsibilities
Job description Job responsibilities: Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.
Person Specification
Qualifications Essential
* GCSE in English and Mathematics or equivalent.
Knowledge & expertise Essential
* Knowledge of a range of administration systems.
Desirable
* Experience in an office environment.
Experience Essential
* Front of house experience in a customer service area.
Desirable
* Experience in a NHS environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name: The Clatterbridge Cancer Centre NHSFT
Address: The Clatterbridge Cancer Centre - Wirral, Clatterbridge Hospital, Wirral, CH63 4JY
Employer's website: https://www.clatterbridgecc.nhs.uk/
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