A fantastic opportunity has opened for a Customer Service Administrator / Office Sales Administrator to work for a merchandising company, specialising in promotional merchandise such as clothing and accessories. The company has a wide range of clients from independent retail shops to museums and theme parks.
The company is seeking a highly skilled Office Sales Administrator who thrives in a fast-paced environment and is passionate about providing exceptional customer service while managing detailed order processing. This role is crucial for the seamless operation of their sales and manufacturing processes, offering you the opportunity to make a significant impact within the company.
Key Responsibilities:
1. Excellent Customer Service: Be the first point of contact for customers, managing inquiries via telephone and email with a friendly and professional demeanour.
2. Order Processing: Accurately and efficiently process customer sales orders using an order management software, ensuring a smooth handover to the warehouse for production.
3. Inventory and Supplier Coordination: Order stock from suppliers and liaise with the warehouse team to monitor order progress, maintaining a seamless flow from order to production.
4. Administrative Support: Handle a variety of administrative tasks including invoice checking, maintaining the product sample database, managing spreadsheets, scanning documents, and general office filing.
Personal Attributes:
They are looking for someone who:
5. Demonstrates excellent communication skills and a positive telephone manner.
6. Exhibits outstanding attention to detail and the ability to multitask effectively.
7. Possesses strong organisational skills and a flexible approach to work, capable of adapting to varying tasks.
8. Is friendly, approachable, and a collaborative team player.
Desired Experience and Qualifications:
9. A minimum of 2 years of experience in an office environment, ideally within a sales order processing or customer service role.
10. Proficiency in Sage Line 50 is highly beneficial.
11. GCSE Grade A-C in Maths and English, or equivalent.
12. Strong skills in Microsoft Excel.
Apply today with an up-to-date CV.