Are you looking for a new role in financial services? Basic salary of £28k plus an annual bonus scheme | Comprehensive training and induction| Access to Professional Development and Qualifications, e.g. CeMAP & CeRER | Employee Recognition Scheme | 23 days holidays, rising with service + bank holidays | Pension scheme | Simply Health cashback scheme | Life Assurance | Charity social events
Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. The beginning of the Equity Release journey starts in our Customer Engagement team, where customers have the opportunity to discuss products available to them and to book an appointment with an Independent Financial Adviser. We are very fortunate that we have thousands of customers ready to engage with us online and over the telephone.
Our CET Agents offer a complete service to new and existing customers, taking inbound calls to ensure our proposition is promoted effectively. Discuss services available and progress into appointments with Advisers.
Remaining compliant and ensuring call quality metrics are achieved
Excellent direct customer engagement via telephone.
Financial services or similar regulated working environment
A track record of exceeding targets, achieving and above average performance would be an advantage
Ambitious - to break ground to help our customers enjoy a better retirement.
Personal - going above and beyond to offer exceptional service.
Expert - experts in our field, our thirst for knowledge never stops
9am - 5:30pm (Monday to Friday) with one late shift per week 11:30am - 8pm, one Saturday per month 9am - 5pm with day in lieu the following Friday.