About Us
Harmony Auto, an automotive dealership partnered with BYD since 2023, specialises in the sale of new energy vehicles. We are committed to providing intelligent and green travel services, contributing to emissions reduction and sustainable development. We also aim to provide customers with high-quality travel experiences that promote harmony between humans and vehicles.
The Role
As a Parts (Warranty) Specialist, you will play a crucial role in delivering professional and efficient service in the ordering, selling, and delivering of vehicle parts. Your responsibilities will include accurately processing customer orders, ensuring timely parts delivery, and providing expert technical advice and product knowledge. Success in this role requires exceptional customer service skills and the ability to excel in a fast-paced sales and service environment. You must possess excellent communication skills, be computer literate, and have up-to-date knowledge of automotive parts and systems. Additionally, you will be expected to develop and maintain positive relationships with customers, suppliers, and colleagues, demonstrating a strong commitment to quality service. The role demands both independent initiative and effective teamwork, ensuring that customer needs are met with professionalism and efficiency.
Key Responsibilities
* Advise customers on parts required for their vehicles.
* Liaise with suppliers and manufacturers for parts information.
* Interpret customer inquiries and provide accurate advice on parts.
* Locate parts from inventory and order parts as required.
* Process customer orders for parts and accessories.
* Maintain records of parts sold and costs.
* Maintain the customer database.
* Provide advice on pricing and promotions.
Requirements
* Excellent customer service skills.
* Able to work in a busy environment.
* Good communication and interpersonal skills.
* Knowledgeable about vehicle parts.
* Proficient in using computer systems and software.
Job Type: Full-time
Pay: £25,000.00-£35,000.00 per year
Benefits:
* Additional leave
* Private medical insurance
Schedule:
* Day shift
Licence/Certification:
* Driving Licence (required)
Work Location: In person
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