Mount Royal Hotel by The Unlimited Collectionis seeking an engaging Groups and Events Reservations Agentwith a passion for hospitality.
You will report into the Reservations Manager, working towards key objectives and strategy for 2025.
Key Responsibilities:
* Respond to Enquiries: Efficiently handle all group reservations enquiries via telephone, email, and chat, ensuring a prompt and professional response.
* Manage Group and Event Reservations: Coordinate and manage group and Events reservations, ensuring all client requirements are met and expectations are managed effectively.
* Proposal and Contract Coordination: Prepare and coordinate requests for proposals and contracts
* Up-Selling and Revenue Maximization: Drive up-selling of rooms and services to support the companys revenue targets.
* Record Keeping: Accurately enter information into the Property Management System (PMS) and Reservation Management System (RMS) for all bookings.
* Reporting: Compile and provide reports as needed and upon request.
* Support Sales Team: Assist the Sales team with group enquiries and take ownership of all group-related tasks
* Complaint Handling: Address guest complaints with a genuine and caring attitude, ensuring a positive resolution.
* Cross-Department Communication: Effectively communicate and coordinate with other departments to ensure a seamless guest experience.
* Adherence to Standards: Manage all enquiries and bookings in accordance with the companys standards and procedures.
* Additional Duties: Perform all other reasonable duties as directed by management.
Qualifications:
* Experience: Previous experience in a reservations or sales coordination role, preferably within the hospitality industry.
* Skills: Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
* Communication: Excellent verbal and written communication skills.
* Customer Service: A genuine caring attitude towards guests and the ability to handle complaints professionally.
* Technical Proficiency: Familiarity with Property Management Systems (PMS) and Reservation Management Systems (RMS).
* Team Player: Ability to work effectively within a team and support colleagues.
About Us
The Unlimited Collection is a brand of The Ascott Limited.?
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.?
A trusted hospitality company, Ascotts presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!,Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascotts loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Jupiter Hotels Holdings Limited
Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited?
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