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Main area: Administration
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: 33.75 hours per week (9-5 Monday-Friday)
* Full time
* Flexible working
Job ref: 825-6304506-OPS-B
Site: The Gateway
Town: Craven Arms
Salary: £24,071 - £25,674 pro rata
Salary period: Yearly
Closing: 06/10/2024 23:59
Shropshire Community Health NHS Trust believes in fairness, equity and above all values diversity in all aspects of its work. We provide visa sponsorship to applicants who require a visa to work in the UK, provided the role you’ve been recruited to meets the requirements set by the Home Office.
Job overview
An exciting opportunity has arisen for a Clinical Triage Administrator to join the South West Interdisciplinary Team in the provision of Immediate and Planned Care to patients in the community. The multidisciplinary teams provide nursing and therapy services offering an alternative to hospital admission, supporting timely discharge and enabling people to realise their potential and functional independence. Your role will include dealing with referrals to the nursing and therapy team, general administration work & supporting the Team Leaders.
Please note this vacancy may close early if a high volume of applicants is received; we advise you to submit your application early to avoid disappointment.
Main duties of the job
* To deliver call handling and support to the triage function of the community nursing and therapy team.
* To support the administration functions of the community nursing and therapy team.
* To work independently under the leadership of the team leads, therapists and registered nurses, working within Trust policies, procedures, and standard operating procedures.
* To communicate effectively, with sensitivity and compassion, and to manage relationships with people, making reasonable adjustments where necessary.
Working for our organisation
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Detailed job description and main responsibilities
Please see the job description and person specification attached for further information on the role.
Person specification
Qualifications
* GCSE's grade A-C in English Language and Maths
* NVQ level 3 in Business Administration or equivalent
* Level 3 RSA/OCR typewriting qualification or equivalent experience
Experience
* Experience of working within a busy office environment.
* Experience of dealing with the public face to face and on the phone.
Knowledge
* Competent in the use of Microsoft products including Outlook, Access, Word, Excel, Powerpoint with advanced skills in the use of spreadsheet and database packages.
* Able to work without daily supervision.
* Able to organise own work and use own initiative.
* Sound knowledge of general administrative procedures.
* Good time management.
* Ability to effectively use Internet and Databases for information searching and retrieval.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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