Customer Service Coordinator / Administrator
£25,000 to £27,000 + Progression + Monday to Friday + Sick Pay
Thatcham
Are you looking for a local customer service position where you will have the opportunity to join a company known for looking after their staff in a varied, Monday to Friday role with no weekend work?
On offer is the chance to work with a well-established company that has been providing mobility solutions since 1968. They focus on improving the lives of people with mobility challenges through high-quality vehicle conversions. The company values financial and commercial awareness, offering excellent service and solutions to customers across the UK and beyond. This is a great opportunity for career growth in the automotive industry, with potential development in sales, customer service, and business roles. Join a company that is making a real difference in mobility and accessibility.
Your role will involve:
1. Managing customer orders from order stage to delivery, ensuring accurate data entry into the CRM system.
2. Producing daily documents for vehicle taxation and customer correspondence using Excel and in-house CRM.
3. Preparing delivery packs, handling vehicle invoicing, and scanning and filing customer files.
4. Reporting daily booking activity to the team leader and assisting with both retail and business customers.
5. Managing challenging customers, including those with communication difficulties.
THE PERSON:
1. Customer service or similar experience.
2. Experience with Microsoft Office, ERP systems, and SAGE 200.
3. Commutable to Thatcham.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
#J-18808-Ljbffr