Service Delivery Manager (Problem Manager exp) - Hybrid Role - MUST BE SC CLEARED
Overview:
Are you an experienced Service Delivery Manager with Problem Management experience looking for your next challenge? Do you enjoy working in a dynamic, collaborative environment where no two days are the same? This role offers the opportunity to make a real impact by supporting a high-profile Through Life Support (TLS) programme. You'll be instrumental in ensuring a high standard of Problem Management for a technically diverse product set, working closely with both internal teams and end users.
What you'll be doing:
* Supporting and maintaining the Problem Management process across project and live services.
* Collaborating with technical leads and stakeholders to produce and review problem records.
* Hosting and chairing Problem Management meetings and working groups.
* Managing known errors and workarounds, ensuring accurate and current documentation.
* Providing detailed verbal and written briefings on progress and outcomes.
* Working with Knowledge and Configuration Managers to ensure centralised information storage.
* Leading investigations into problems across systems and services.
* Coordinating and implementing effective resolutions and preventative actions.
* Analysing trends and producing reports for review boards and senior stakeholders.
* Maintaining evidence for audit and assurance compliance.
* Supporting incident/problem resolution in an agile environment with a continuous delivery approach.
What you'll bring:
* You will either be a Problem Manager or a Service Delivery Manager with extensive Problem Management exp
* Strong communication skills - both written and verbal - with a keen eye for detail.
* A collaborative and adaptable approach to working within multidisciplinary teams.
* ITIL v3 or v4 qualification.
* Experience with service reporting and producing management information.
* Working knowledge of Remedy or similar ITSM tools.
* The ability to work independently and drive forward problem resolution.
How to apply:
If you're a proactive and detail-focused Service Delivery Manager with a strong background in Problem Management, apply today to join a programme where your expertise will truly make a difference.