Are you ready for an exciting new challenge that lets you take ownership of quality control processes and make a real impact on Billing Operations? We’re looking for a detail-oriented Quality Assurance (QA) Auditor (Level 3) to join the team and play a key role in ensuring the accuracy and efficiency of our billing processes. This is a fantastic opportunity to grow your career with IRIS while working in a fast-paced, dynamic environment. What Will You Be Doing? As a Quality Assurance Auditor, you’ll: Ensure Quality and Accuracy : Develop and execute quality control audit plans to enhance billing precision. Evaluate and Improve Processes : Review customer account ledgers, test invoicing parameters, and identify areas for optimisation. Upskill and Support the Team : Train colleagues on quality standards and controlled processes, boosting overall accuracy. Drive Results : Define and track KPIs, ensuring targets are met and corrective actions are taken where needed. Act as a Key Escalation Point : Handle revenue-related queries and provide effective resolutions. Support Transformation Projects : Be a vital contributor to internal projects, driving IRIS’s ongoing success. What Are We Looking For? We’d love to hear from you if you bring: Knowledge and Experience : A strong grasp of Accounts Receivable, revenue processes, CRM, and transactional finance systems. Analytical Skills : Sharp attention to detail and proficiency with numbers. Key Competencies : Initiative, teamwork, customer focus, problem-solving, and excellent communication skills. A Can-Do Attitude : A proactive approach to process improvement and achieving goals. Why Apply? Make an Impact : Play a critical role in shaping and improving our billing operations. Career Growth : Be part of a dynamic, forward-thinking team where your contributions are recognised and rewarded. Collaborative Culture : Join a supportive team committed to innovation and excellence. If you’re ready to bring your expertise to a role where you can truly make a difference, apply today This is your chance to take the next step in your career and grow with IRIS. Act fast—due to high demand, we encourage early applications. We can’t wait to hear from you About IRIS As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations. IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence. Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance. Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity. It’s vital these mission-critical functions work first time, every time. That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth. IRIS is a company built on hiring the best people; our people are our greatest assets. They enable us to be the innovative, market-leading, and high-performing company that we are today. We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women. These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward. IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do. This is why we work to create an environment where employees feel like they are part of a team. Why work for IRIS? The Benefits Generous holiday allowance Charity / volunteering days Income protection insurance Life assurance Employee Assistance Program Private healthcare Enhanced maternity pay Additional discount schemes Cycle to work scheme Developing your career We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by: Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training. Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values. Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees. We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys. Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other. Documents