Job Description Summary: Manage customer relationships, resolve issues, and improve customer satisfaction through effective communication and problem-solving skills.
Responsibilities:
* Develop and maintain strong relationships with customers
* Respond to customer inquiries and resolve issues in a timely and professional manner
* Collaborate with internal teams to improve customer satisfaction and loyalty
* Identify and capitalize on opportunities to upsell and cross-sell products and services
* Analyze customer feedback to inform business decisions and improve products and services
Requirements:
* Excellent communication and interpersonal skills
* Strong problem-solving and conflict resolution skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Knowledge of customer service principles and practices
* Ability to analyze data and make informed business decisions
Preferred Qualifications:
* Bachelor's degree in Business Administration, Marketing, or related field
* Previous customer service or sales experience
* Proficiency in CRM software and other relevant tools
* Strong analytical and problem-solving skills
* Ability to work in a team environment