We are seeking a motivated Service Desk Support to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application related issues, and ensuring seamless IT service delivery. This role requires a strong problem solving mindset, excellent communication skills, and a passion for customer satisfaction. They will be res ponsible for incoming issues and service requests, categorizing and managing their workload. This role is Monday Friday, with core hours of 9:00 17:30. There may be a requirement to work the occasional weekend. Transferable Skills and Experience • Process orientated • Comfortable with working towards SLAs and KPIs • Establishes working relationships with customers to deliver and enhance the service. • Takes ownership in obtaining the information, evidence, and data required to diagnose and resolve more complex problems (both new and known) • Escalates or gains support where appropriate. • Understands the requirements of the customer’s business, and the scope of the contract and knows how issues impact the delivery of service. • Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies, and techniques to deliver an enhanced service. • Strong attention to detail Benefits • 26 Days annual leave plus public holidays (3 flexible) • Pension – Double matching contributions of up to 10% • Life assurance • Companywide incentive plans • Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more) • Perks at work – employee discounts • Employee assistance programme/ virtual GP Achieve together We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI and a Stonewall Top 100 Employer. We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.