We are a growing IT consultancy that provides support services for a range of clients from SMEs to preparatory schools.
This is an excellent opportunity for a proactive and customer focused Senior IT Support Engineer to join our team.
If you love variety and want to develop with a supportive team with the flexibility to work from home, this might be the perfect role for you!
Immediate Start Available
The Role at a Glance:
Senior IT Support Engineer
Windsor or East Berkshire Based + Travel Across Berkshire, Hampshire, Surrey & West London / Hybrid after Onboarding
£32,000 - £35,000
Plus 20 days holiday + Public Holidays, Pension Scheme, Generous Mileage Allowance and More…
Your Background / Skills:
* 2nd/3rd Line Support
* Helpdesk Support
* Windows and macOS Systems
* Microsoft 365 Administration
* Client Support
The Senior IT Support Engineer Opportunity:
A fantastic opportunity has arisen in our growing technical delivery team for an experienced and motivated IT Support Engineer. After a short onboarding period, this will become a primarily remote role, with just one day per week required in the office or onsite. You will support a diverse client base across Berkshire, Hampshire, Surrey, and West London, providing a mix of remote support and project delivery.
What your day might look like:
* Providing 2nd/3rd line support for Microsoft and Apple environments
* Managing and deploying Windows and macOS systems, including via MDM (Intune, ABM, etc.)
* Delivering infrastructure and cloud projects across server, desktop, and mobile environments
* Maintaining excellent relationships with clients through clear communication and proactive support
* Escalating and resolving complex issues with internal teams or vendors as required
About you:
* 5+ years experience in a client-facing, hands-on IT support role
* Friendly, professional, and confident with stakeholders at all levels
* Passionate about technology and problem-solving
* Full UK driving licence and access to a car
* Able and willing to pass an enhanced DBS check
* Ideally based in Windsor / East Berkshire or nearby
Technical Skills:
* Operating Systems: Windows 10, Windows 11, macOS Ventura/Sonoma
* Servers: Windows Server 2016 – 2022
* Microsoft 365 Administration (Exchange Online, SharePoint, Teams)
* Intune / Mobile Device Management (Apple, Android, Windows)
* Active Directory, Group Policy, DNS, DHCP
* Hyper-V and/or VMware
* Firewalls, VPNs, Routing, NAT, VLANs
* RMM tools & remote support platforms
* Telephony (VoIP platforms like 3CX, Teams Calling)
Desirable skills:
* SonicWall configuration and troubleshooting
* Clustered Hypervisors (VMware / Hyper-V)
* Network switching and topology
* Microsoft SQL Server (basic admin)
Preferred Qualifications (any of below would be great…):
* Microsoft Certified (MCP, MCSA, or equivalent)
* SonicWall SNSA/CSSP
* Degree or equivalent practical experience
You will be working within a small growing company with a flexible and helpful team of colleagues and our package includes a range of benefits.
What’s on offer:
* £32,000 – £35,000 per annum
* Hybrid / remote working model
* 20 days holiday + public holidays
* Contributory pension scheme
* Generous mileage allowance for client visits
* Supportive and knowledgeable team with opportunities to grow
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
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