Customer Service Representative
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We're seeking an exceptional Customer Service Representative to join our team at Dandara. As a dedicated advocate for our homeowners, you will be the first point of contact for any queries or concerns they may have.
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Your key responsibilities will include:
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* Providing timely and effective responses to customer inquiries via phone, email, and online platforms;
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* Investigating and resolving customer complaints in a professional and courteous manner;
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* Collaborating with internal teams to ensure seamless communication and resolution of customer issues;
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* Developing and maintaining relationships with customers to promote loyalty and satisfaction;
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To succeed in this role, you will require:
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* Excellent communication and interpersonal skills, with the ability to empathize with customers and provide tailored solutions;
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* Proven experience in a customer-facing role, preferably within the property or construction industry;
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* Strong problem-solving skills, with the ability to think critically and make informed decisions;
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* A high level of organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously;
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* A positive and proactive attitude, with a passion for delivering exceptional customer service;
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This is an excellent opportunity for a motivated and experienced individual to join our team and make a real impact on our customers' experiences. If you are passionate about delivering outstanding customer service and have a strong track record of success, we would love to hear from you.
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The successful candidate will receive a competitive salary of £25,000 - £30,000 per annum, dependent on experience.