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Client:
Feathers Hotel & Restaurant
Location:
Ludlow, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
129e138afc86
Job Views:
5
Posted:
10.03.2025
Expiry Date:
24.04.2025
Job Description:
Job Type: Part Time - 30 hours per week
Job Description
The stunning Feathers Hotel has 42 beautiful bedrooms and is situated in the town of Ludlow. There has been an extensive refurbishment to a high spec whilst maintaining the character of the Jacobian building. Our most recent celebration for the Feathers has been the awarding of a Rosette to our restaurant, and the team is already paving the way to achieve our second Rosette! We also recently launched We Proudly Serve in our tea room!
We are looking for a hands-on Guest Services Assistant to lead our front of house team.
The Role of Guest Service Assistant - Front Office
The Guest Service Assistant will be responsible for a warm welcome with an efficient check-in and check-out, providing information to our guests. As the heart of the hotel, the Reception team communicates with other departments and ensures information is shared for a great guest experience. The reception team ensures phones are answered, queries addressed, and that personal information is processed as required and stored securely.
An eye for detail, motivation, organisation, time management, and problem-solving are all attributes that the successful candidate requires. Ideally, the successful candidate will have hotel and Rez Control experience. The role of Receptionist will report to the Reception Manager, and the role is on a shift rota basis with 5 days from 7, including evenings and weekends.
Benefits as a Guest Service Assistant:
* Discounted accommodation (£30 per room per night) in other hotels within the Crest Group
* 50% off Food & Beverage in other Hotels within the Crest Group
* Uniform
* Meal on Duty
* Company events (BBQ / Christmas Party)
* Long service award
* Shining Star of the quarter - £250 incentive
* Refer a friend to work bonus
If you would like to apply for the Receptionist role, click below.
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