With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. The Forecasting and Planning Manager will be responsible for the quarterly and yearly planning and target setting of TV Retention, as well as call demand forecasting for sports and cinema upgrades, downgrades and Broadband. They will need to understand the relevant performance variables (e.g. customer propensities, offer status, product holding, discretionary income band, new product launches) as well as the prevailing macro-economic trends such inflation, energy and interest rates to transform all of these considerations into a cohesive plan.
Forecasting Expert - Use your performance insight and expertise to deliver accurate call demand and churn forecasts to ensure correct call centre resourcing and an accurate outlook for Sky overall net growth and financial forecasting. TV Churn Expertise - Become an expert in your retention planning area, developing a deep understanding of the drivers of performance at a customer segmented level
Collaboration - Oversee and own planning pack presentation materials and distribution of channel targets. Working collaboratively with the Sky Data scientists, Finance Analytics, Commercial Finance, Voice and Trading Performance teams to capture key trends and insights across churn important metrics;
Brilliant collaborator - able to work across a matrix organisation with the Data Scientists, Customer Service Group, Finance and Commercial teams to ensure the Sky leadership makes informed and timely trading decisions
Inquisitive and energetic - naturally curious and wants to find out more about what's driving performance and customer behaviour
Excellent numeracy skills along with technical skills including excel/modelling; with the ability to manage and maintain large and complex data in a variety of formats to build concrete plans - spreadsheets, templates and trackers
A generous pension package
Private healthcare
Discounted mobile and broadband!
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.
Inclusion:
We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.
We also know that everyone has a life outside work, so we're happy to discuss flexible working.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check.