Like the idea of joining the Saltrock family? We are looking for an
Area Manager (predominantly Mid England, Wales and the North of England) to come aboard and join the next part of our adventure!
The Atlantic Ocean,
North Devon Coast and salty air. For over 30 years, Saltrock; a British, coastal,
lifestyle brand, has had holiday, family, spirt and fun at its heart. Our
inspiration flows from land and sea, waves and coastline. Designed in the South
West since 1988 we have grown into a loved Devon brand known for its iconic print
designs.
It’s a great time to join the Saltrock
family, we have many exciting opportunities as our company continues grow and
flourish and we welcome new talent to help us achieve our goals.
Main
Duties/Responsibilities
Proactively manage and lead an area of stores and
support the Head of Retail with implementing and successfully delivering a retail
strategy.
The role means you are accountable for a minimum of
31 stores, supporting with visual merchandising and executing all communication
sent by the Retail, DC and Head office team. Managing, supporting, and developing
store teams to execute the expected store standards, guidance, and training when
it comes to commercial thinking and encouraging store teams to take accountability
of their responsibilities whilst nurturing our people to ensure they go the
extra mile within their store and role.
Continuously focused on creating succession plans
for individual Managers and stores alike whilst delivering on all short-,
medium- and long-term business objectives.
Relationships
* Proactively build and maintain a professional
commercial relationship throughout the business, whilst ensuring the company’s
requirements are met.
* Proactively build and maintain a professional
commercial relationship with Head Office, DC and retail team to ensure the
best commercial decisions for the store are made.
* Building a rapport with Managers and wider
store teams to effectively manage your area.
Customer
* Ensure all teams are focused on delivering exceptional customers service
by approaching, engaging and proactively selling to them. Always providing
the highest standard of customer service and leading by example.
* Ensuring customers have a positive experience within the assigned
store through the actions taken by all team members and managing stores/teams
where necessary.
* Ensure full adherence to all company policies and procedures
including where relevant, centre procedures, with particular emphasis on
health and safety of staff and customers.
* Maintain high security awareness by ensuring that all company
security procedures are complied with.
Sales/Financial
* Accurately
complete/understand profit & loss, forecast and commercial documents -
monitor sales and take action where required.
* Use
commercial reporting information to influence decisions and maximise
commercial opportunities.
* Actively
ensure stores implement any markdown and price alterations within agreed
timescales.
* Ensure
individual stores are appropriately covered with staffing, ensuring peak
trade periods are maximised and payroll spend and savings are tightly monitored,
including fair deployment of Manager and Supervisor hours.
* Being aware
of key trading periods and ensuring hours are deployed for those periods.
* Aware
of and monitoring of stores stock integrity and addressing any concerns
with shrinkage in order to protect the business.
Stock Maintenance & Visual Standards
* Ensure all
stores in your area have optimal stock at any point in the year to ensure
maximum store performance, particular focus on peak trading periods by
store.
* Lead and
ensure all stores maintain a model store standard of housekeeping throughout
every store to ensure it is attractive to customers and provides a healthy
and safe environment.
* Monitor
and maintain all aspects of stock management including stock losses,
markdowns and stock levels by store.
* Check that
stores merchandise product commercially ensuring visual merchandising
principles and guidelines are adhered to ensure maximum sales return.
* Expectations
set and monitored regarding processes such as; deliveries, high standards
of housekeeping including maintenance of stockroom standards.
People
* Complete
and review annual appraisals whilst building a future succession plan
* Recruit
and train new Managers which meet Saltrock standards ensuring that all
probationary requirements and individual reviews are carried out within
the correct time scales.
* Carry
out induction of new staff ensuring that required competencies are
demonstrated and all documentation is correctly completed then forwarded
to Head Office and Line Manager as required.
* Ensure
team are fully trained and able to run the store in Managers absence.
* Monitor
and evaluate the development needs of staff ensuring appropriate coaching
and training is provided to ensure needs are met.
* Monitor
performances of staff identifying any disciplinary issues or training
needs and ensuring appropriate action as required.
* Motivate
team members to deliver exceptional service to all our customers both internal
and external as an ambassador for Saltrock.
* Ensure
all team members deliver agreed service levels to customers. Maximising
every sales opportunity.
* Proactively
seek feedback from competitors on performance to ensure we are aware of
any factors that could affect trade.
Communication
* Complete all administration tasks required
correctly and on time.
* Implement and maintain communication systems
to staff, line manager and all other contacts as required.
* Ensure consistent communication and visits with
stores on a regular basis.
* Ensure all communication tools provided by the
business are utilised to benefit the stores.
* Ensure all communication with Head office, DC,
retail team is polite, clear, concise and fit for purpose.
* Ensures feedback on commercial performance is
effectively communicated to all relevant parties.
* Ensure
that all company and where applicable centre procedures are strictly
adhered to.
What you will bring on the journey
* Strong retail management gained
primarily within the fashion & clothing retail sector
* A proven record of driving and
delivering exceptional results
* Experience of multi-site management
* Exceptional communication & interpersonal
skills
* A strong coaching style of management
in order to motivate and drive others at all levels
* A keen eye for commercial Visual
Merchandising & Brand presentation.
* Must hold a valid UK driving license
Reporting to:
Head of Retail