IT Support Officer
Location: Manchester, GB
Opening Date: 4 Feb 2025
Full Time / Part Time: Full Time
Contract Type: Fixed Term
Closing Date for Applications: 18th February 2025
Purpose
Established in 1986, City in the Community is the registered charity of Manchester City and exists to empower healthier lives through football. Our programmes place physical and mental wellbeing at their core, whilst also creating healthy futures and healthy communities.
The purpose of this role is for supporting and maintaining Technology systems and providing efficient desktop support to all business users. To aid the development of an IT Strategy for CITC and roadmap its core applications, integrate centralised City Football Group services and act as a focal point for managing IT Risk.
Accountabilities
1. Manage the CITC IT landscape, infrastructure and applications that suit the needs of CITC and ensure fully integration of services that are centrally delivered through the Club and design and deliver any IT capabilities required that are not centrally delivered.
2. Responsible for the general IT support to all CITC employees regarding the hardware/software and ensure continuous service delivery to CITC staff.
3. Review and continuously improve IT general controls and ensure compliance to legal and regulatory frameworks relevant to IT.
4. Act as a key advisor and focal point for managing IT Risks for CITC drawing on the wider CFG team if required.
5. Oversee relevant parts of the IT budget and ensure that budgetary targets are met and advise on hardware and software based on requirements with a view to running robust procurement processes.
6. Maintain fixed asset register, administer devices lease contracts, and manage, monitor and report on mobile data usage.
7. Administration of the CITC intranet (SharePoint) including any major changes / updates / permissions / etc. Administer the system workflows for all Business Forms using Power Automate.
8. Ensuring that CITC’s Safeguarding policy and procedures are embedded to the highest standard across the team. Work to ensure that safeguarding practices and principles are adhered to, ensuring our legal and moral obligations towards the framework.
9. Ensuring that all relevant CITC and CFG policies and procedures are adhered to across the team, escalating any breaches as appropriate.
Knowledge, Skills and Experience
1. A solid grounding in ITIL principles – in particular, Incident and Problem Management.
2. Ability to prioritise and manage workload effectively, managing several open Incidents/Problems and projects simultaneously.
3. Previous experience operating within a Service Desk environment, supporting users remotely and managing tickets through an Incident Management tool.
4. Demonstrate security conscious practices.
5. Experience of Active Directory, Exchange, O365 and Microsoft Intune for troubleshooting, configuration and administration activities.
6. A track record of delivering a service to IT users particularly around hardware and core applications.
7. Experience of reviewing and negotiating IT contracts for software, hardware and services.
8. Strong background in supporting full Microsoft Office suite on Windows and Mac platforms, with recent support in Office 2016/365.
9. Excellent support experience with mobile devices e.g. tablets and smartphones.
10. Excellent level of customer service and demonstratable experience of dealing with senior members of staff.
11. Knowledge of Power Automate.
12. Knowledge of SharePoint Administration.
13. Experience of identifying IT risks
14. Experience in working in the Charity sector
City Football Group promotes equal opportunities in employment, and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
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