Position: Product Manager - Commercial
Location: Coventry
Salary: £70,000
Hybrid: 3 days in office
Report to: Head of Product Management
Role Purpose:
Lead the development of commercial products for the eCommerce network, ensuring high standards and collaboration across all functions.
Key Responsibilities:
* Maintain comprehensive knowledge of the commercial function and broader business operations.
* Monitor competitor activities and market best practices to enhance the function.
* Develop partnerships to improve commercial services.
* Create B2C/B and C2X solutions through market research and product specification.
* Align plans with stakeholders, including customer service, commercial, and operations teams.
* Collaborate with IT on service development.
* Support new business opportunities, customer tenders, and pitches.
* Stay updated on industry trends to recommend product improvements.
* Understand customer needs and target markets to inform product development.
* Define product features, naming conventions, SOPs, and manuals for standardisation.
* Continuously improve product fulfillment and additional services.
* Benchmark product management against market and regulatory standards.
* Identify market trends and opportunities to enhance market share and brand awareness.
* Review and refine the commercial model, including customer agreements and SOPs.
* Work with the Head of Product to implement a detailed product roadmap.
* Support product lifecycle coordination.
Key Skills & Competencies:
* In-depth product knowledge.
* Strategic development and implementation in product management.
* Complex problem-solving abilities.
* Stakeholder management.
* Experience in consumer-focused product development and delivery.
* Influencing skills up to board level.
* CRM and/or Salesforce experience preferred.
* Degree level preferred.
* Over 6 years in product management.