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Salesforce CRM Administrator Job Number: 2024-47036
Category: Administrative Professional
Location: Shrewsbury, MA
Shift: Day
Exempt/Non-Exempt: Exempt
Business Unit: ForHealth Consulting
Department: ForHealth Consulting - Solutions Engineering - W601000
Job Type: Full-Time
Salary Grade: 47
Union Code: Non Union Position - W60- Non Unit Professional
Num. Openings: 1
Post Date: Sept. 30, 2024
Position Summary:
Under the direction of the Mgr, Software Engineering, the Salesforce CRM Administrator manages the ongoing use, development and implementation of Salesforce.com and related tools/plug-ins. Responsibilities include daily data review and validation, end-user support, maintenance, development and implementation of reporting and dashboards, workflow modification, field value edits, APEX and CSS edits, identification/evaluation of related plug-ins to meet additional organization needs, and other related configuration/support issues. This role serves as an administrator, data quality regulator, and project manager.
Essential Functions:
* Serve as system administrator for the Salesforce.com environment with 100+ users.
* Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
* Complete regular internal system audits and prepare for upgrades.
* Manage Salesforce.com data feeds and other integrations.
* Coordinate the evaluation, scope and completion of new development requests.
* Act as liaison with Marketing/Communications for Pardot campaigns and troubleshooting.
* Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities.
* Identify and evaluate available plug-ins to support expanding organization requirements.
* Create, update, and modify APEX code and CSS for components and objects.
* Assist in training of new users and grow the Salesforce.com skill set across the organization.
* Effectively act as the liaison between our users, vendors and the application development teams.
* Work independently with members of the user community to define and document development requirements.
* Serve as a subject matter expert related to the use, adoption, and extension of Salesforce related functionality, including related to operational business solutions.
Required Qualifications:
* Bachelor's degree in Business, Communications, Information Technology or equivalent.
* 3-5 years of experience as a Certified Salesforce Administrator.
* Demonstrated experience with Salesforce administration and support in an enterprise production environment.
* Demonstrated experience with Salesforce security profiles and configuration, reports and dashboards, data integration tools and application integration.
* General knowledge of Apex and Visualforce development methods; Salesforce API; and Salesforce1 platform.
* Proven ability to work with groups and create customized metrics, reports, dashboards, and other quality measurement means.
* Proven ability to design and implement best practices and/or new processes and work with leaders and groups to facilitate user adoption.
* Strong understanding of the platform, with the ability to apply apps and build workflows, custom views, and other content of intermediate complexity.
* Strong understanding of Salesforce.com best practices and functionality.
* Solid working understanding of Pardot and connectivity with Salesforce.com functions.
* A documented history of successfully driving projects to completion.
* A demonstrated ability to understand and articulate complex requirements.
* Ability to work independently as well as in a team environment, and offer and receive constructive feedback and direction to support team goals.
* Ability to work under deadline pressure, identify need for additional resources.
* Ability to manage others to deliver successful outcomes as demonstrated by managing projects or people.
PREFERRED EDUCATION:
Master's Degree
PREFERRED QUALIFICATIONS:
* Sales Cloud, Service Cloud and Developer certifications preferred.
* Excellent project management skills and a positive attitude.
* Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
* Creative and analytical thinker with strong problem-solving skills.
* Must demonstrate exceptional verbal and written communication skills.
* Must demonstrate ability to communicate effectively at all levels of the organization.
* Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
* Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes.
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