Customer Support Coordinator
Salary: Above Market Average
Location: Tamworth (Hybrid) Monday - Friday
Overview:
Working for an outstanding and well-established IT outsourcing company, the Successful Customer Operations Coordinator will be responsible for providing support and co-ordination of telephone calls and ticket delegation to the Service Delivery team.
With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily administration tasks.
Key responsibilities:
* Assisting and supporting the management support team to ensure that tickets are triaged promptly and within SLA
* On-board new clients
* Presenting company offering & services (Ad-hoc)
* Supporting the Service Desk Manager
* Ensure that reports for monitoring key support activity are run and appropriate actions are taken
* Prompt escalation of client issues to the appropriate team
* Review previous days reporting and calls and identifying any issues
* Produce and update new communication plans for new and existing clients as required
* Assisting and supporting the management support team with ad hoc Service Desk management when senior colleagues are on annual leave or absent
* Coordinate the customer satisfaction survey feedback, organising information and identifying failures
* General administrative tasks
Essential Experience:
* Fantastic Customer Service and Administration experience
* Solid experience with MS Office packages including Excel
* Excellent written and verbal communication skills
* Keen eye for detail
* Experience working with a ticketing system or call log system would be highly advantageous
* A keen interest in the IT sector
Benefits:
* 23 days annual leave rising to 27 + statutory
* Pension
* Death in Service benefit
* Free Car parking
This is a brilliant opportunity for any IT professionals who want to work for a company that is stable and take your career development seriously.
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