Job Location: Birmingham, England, United Kingdom
Customer Service Coordinator
Job Type: Full-time and part-time applicants will be considered
K iwi is a leading construction company specializing in bespoke new builds, complete home renovations, and commercial developments across the Midlands. With a reputation for delivering luxury homes and exceptional customer service, we work closely with our clients and stakeholders to ensure a smooth and stress-free building journey.
Role Overview
We are looking for a Customer Service Coordinator to join our growing team. This role is essential in managing client relationships, conducting outreach, resolving client issues whilst also providing organisational and administrative support to the company owners.
Key Responsibilities
Client Relations & Customer Service
* Act as the primary point of contact for clients, ensuring an exceptional customer experience.
* Respond to client inquiries via phone, email, and in person, providing prompt and professional assistance.
* Manage client expectations and proactively resolve issues, ensuring a seamless building process.
* Conduct follow-ups with clients to gather feedback and maintain strong relationships.
Outreach & Promotions
* Engage with potential clients and partners to promote KIWI Homebuilders’ services.
* Assist in organizing and coordinating promotional events, open houses, and client meetings.
* Collaborate with the marketing team to support social media and branding efforts.
Administrative & Organisational Support
* Provide direct administrative support to company owners, including diary management, email correspondence, and document preparation.
* Maintain and update client records, project files, and internal databases.
* Assist in scheduling meetings, site visits, and key business activities.
Qualifications
* Excellent communicator – You have strong interpersonal skills and can confidently engage with clients.
* Organised & detail-oriented – You can manage multiple tasks efficiently and ensure nothing falls through the cracks.
* Problem-solver – You proactively handle client concerns and find effective solutions.
* Professional & proactive – You take initiative and thrive in a fast-paced environment.
* Tech-savvy – Comfortable using Microsoft Office, CRM systems, and social media platforms.
What We Offer
* A dynamic and expanding office environment in Harborne.
* The opportunity to be part of a well-established and reputable homebuilding company.
* Career growth and professional development opportunities.
* Competitive salary based on experience.
If you're passionate about delivering outstanding customer service and want to be part of a growing and ambitious team, we'd love to hear from you!
To apply, send your CV and cover letter to kate@kiwihomes.uk
#J-18808-Ljbffr