Job summary If you are a motivated, conscientious and highly organised individual, want to join an ambitious and passionate team making a difference for families, we would love to hear from you. Do you have experience of administration and organizing projects to completion, along with liaising directly with people? Work may include maintaining systems to support trainings, online courses, communications, resources, and finance and invoicing processes. You need to be comfortable with information technology and new digital systems, have accuracy, flexibility, and a willingness to contribute ideas for improvements. Enjoy working with people via phone, video, and email, and provide great customer service in a calm, organized, knowledgeable, and friendly manner. The role involves communicating and collating information with customers and service users regarding Solihull Approach products and services. Working is currently hybrid, between home and the office. Main duties, tasks & skills required Provide a comprehensive administration/co-ordination service. Work with colleagues and service users to ensure an efficient service. Maintain confidentiality, exercise initiative and judgement, and provide a sensitive point of contact for service users. Use various Microsoft Office Software programmes, liaise with other administrators/co-ordinators, and supervise where appropriate. Manage telephone enquiries, maintain an efficient filing system, control stock like stationery and supplies, raise orders, and manage incoming mail. Arrange conferences, training, and events, including venues and hospitality. About us We are one of the leading NHS Foundation Trusts in the UK, with a vision to Build Healthier Lives. We are dedicated to creating the best workplace for our staff, investing in their wellbeing, offering flexible working, and providing training and development opportunities. We ensure fairness and inclusion, enabling every staff member to reach their potential and thrive in their work. Person specification Qualifications Essential Good General Education (e.g., GCSE English and Maths A-C, GCSE LEVEL 9-4) Business Administration NVQ level 3 or equivalent experience in an Administrative environment Experience Essential Experience of dealing with the Public/Customer service Experience of processing financial data e.g., invoices Experience using Excel and other software to present financial data visually Experience in a Secretarial/Administrative role with a proven track record of problem solving Good Organisational skills Able to use own initiative and deal with the unpredictable Able to work under pressure and multi-task Able to work to deadlines Additional Criteria Essential Knowledge of dealing with non-routine issues, such as problem solving Good communication/customer care skills, both written and verbal Good keyboard/IT skills Good organisational and time management skills Ability to deal professionally with enquiries from staff, patients, and visitors Understand and apply confidentiality principles Ability to handle predictable interruptions Ability to deal with stressful situations and sensitive issues Work effectively and flexibly as part of a team Confident in dealing with people at all levels Demonstrate understanding of equality and diversity Mature, open, and flexible approach to work Good inter-personal and communication skills Ability to travel to multiple sites Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a Disclosure submission to check for any previous criminal convictions.