Position: Extra Care Scheme Manager
Location: Plymouth ECS (PL1 4FX)
Contract Type: Part Time, Permanent
Salary: £18,000
About Cera: Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.
The Role: We're looking for a Scheme Manager for Extra Care to become an ambassador for Cera and an extension of our family. You will be responsible for providing leadership, support and supervision to the care staff within Cera, ensuring care is provided in accordance with current best practices, adhering to policy and procedures, agreed standards, legislative requirements and relevant regulations under the direction of the Registered Manager. Communication & Influencing Leadership are important in this role.
What we're looking for:
* To understand human rights and the impact on care delivery.
* Respect and uphold a professional, open, positive and inclusive branch/scheme culture.
* Embed an environment where all staff contribute to the efficient running of the service.
* Support a culture where people 'speak up' about concerns and act upon them.
* Ensure Service Users are at the heart of the care delivery and their wishes enhance their wellbeing.
* Be responsible for promoting and safeguarding the welfare of the individuals we support.
* Champion person-centred care and demonstrate respect for individual decisions and choices.
* Commit to improving outcomes for people who use and work for the service.
* Induct and orientate new employees to the job role and service.
* Ensure Health & Safety policies and procedures are adhered to at all times.
* Work closely with landlords and housing teams to ensure consistent levels of service and safety.
* Ideally possess QF Diploma level 3 in Health and Social Care or willingness to work towards completion.
* Support, coach, mentor, develop and sustain a professional, skilled and motivated team.
* Collaborate with the training team to ensure all care staff receive and maintain up-to-date relevant training.
* Be flexible and proactive - reacting calmly to changes throughout the day.
* Be an ambassador for Cera, raising our organisation's profile for providing exceptional care.
* Strive for quality in everything you do, recognising what quality in care means for people.
* Ensure the safe running of the service which includes effective management and oversight of medicines, care planning & risk assessments.
* Ensure accurate and legible records are kept.
* Organise and plan supervision and observations for care staff.
* Provide and oversee care staff delivering support as they accomplish daily tasks.
* Ensure medication is dispensed following Cera policies and procedures.
* Communicate any problems, concerns or changes to Service Users' family members as needed.
* Maintain all Care Plans/care records in accordance with Cera policy.
* Support the orientation/onboarding of new starters within the scheme.
* Provide on-call escalation support for the contracted Extra Care scheme.
* Maintain accurate information regarding your scheme to support the escalation process.
Background and Experience:
* Knowledge of rota planning ensuring adequate staff on duty with correct skill mix.
* Experience conducting Client Introductory visits.
* Ideally hold the RQF Diploma level 3 Health and Social Care.
* Experience of working with Service Users who have additional support needs.
Benefits:
* Great career development opportunity with a fast-growing company.
* Hardworking team looking to change Care in the UK.
* Competitive salary.
You will have access to:
* Training and development for your role and future career with Cera.
* Refer a Friend scheme.
* We Care employee benefits platform offering shopping discounts and cashback.
* Employee Assistance Programme.
* Mobile phone and other required tech.
* Company pension scheme.
* 25 days holiday entitlement plus bank holidays.
* Paid DBS/PVG.
* Mileage Allowance.
* Service and recognition rewards.
Cera promotes a carer-first approach. Our frontline staff are the most important part of the Cera family. You will join a visionary organisation on the tipping point of transformation and have the opportunity to be part of our mission to change the face of social care.
Our app proactively tracks the health of our customers, enabling families and medical professionals to have visibility of changes in health and well-being status.
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