Job Title:
On-Site Engineer L1
Location:
Carmarthen, Wales
Salary:
£28,000 - £30,000 per annum (plus £4,800 car allowance per year)
Job Summary:
The On-Site Engineer will provide technical support for clients, delivering onsite services for BAU and ad-hoc engagements. They will be responsible for provisioning basic hardware support, PC and laptop imaging, helpdesk, desktop support, VC support, printer support, installations, moves, and changes, as well as first-line support.
Key Responsibilities:
* Deliver on-site services for clients, providing technical support for the end-user technology environment involving desktop computing and corporate IT services.
* Work independently and remotely on a wide range of products, performing on-site installations and troubleshooting in software or hardware environments.
* FOLLOW documented procedures provided by either our client or customer, responding to changes in procedures even when documentation is not updated.
* Contribute to management appraisals and training, seeking opportunities to grow and develop skill sets in accordance with personal ambitions and organisational need.
Qualifications, Skills, and Experience:
* Demonstrable skills and knowledge in relevant technology areas.
* College, university, or professional certifications.
* Likely already holds one or more of the following: CompTIA A+/N+, MCDST, ITIL Foundation v4.
Essential Attributes:
* A positive attitude and influence to others, being a real 'team player.'
* Methodical and quality-minded with a right-first-time approach to all work.
* Passionate, professional, with a 'can-do' attitude at all times.
* Communicates honestly, openly, and consistently well, showing attention to detail and remaining calm under pressure.
* Ability to recognise when to request support.
* Works on own initiative, or as a team, towards agreed common goals.
* Open, honest, and approachable at all times.
* Flexible about working hours and work locations, prepared to travel.
* Punctual, reliable, and well-presented.