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Summary
We're looking for a highly motivated, well-organized and personable individual to join our team here at Milton Keynes Theatre in the role of Ticketing & Sales Manager.
More Details
Ticketing & Sales Manager
Reporting to the Theatre Director and Theatre Manager, the Ticketing & Sales Manager has lead responsibility for the theatre's ticketing at a venue level - for staff, for managing the ticketing system specifically and for ensuring that the audience receive the best service that they can.
The focus of the role is on selling as many tickets, memberships, packages, and other ancillary products as possible combined with providing the best customer experience. The candidate will need to motivate, train, support and rota the team to similarly sell and cross-sell, and they must embrace change and enable their team to do the same. They will need to be able to meet sales targets within prescribed budgetary constraints, must have excellent technological skills and should relish the opportunities technology can provide to optimise sales and customer experience.
Our ideal candidate will lead by example by being pleasant and collaborative in their approach to their day-to-day work, liaising and communicating effectively with members of the audience and key stakeholders such as Marketing and Revenue Management; Ticketing Operations, Memberships and Creative Learning internally, as well as Producers externally in order to achieve the goal of maximising sales and minimising costs.
This role is based on working 40 hours per week, which will include some evening and weekend working, and occasional bank holidays.
Minimum Requirements:
1. Lead responsibility for ticketing at a venue level.
2. Manage the ticketing system and ensure excellent audience service.
3. Motivate and train the team to meet sales targets.
4. Communicate effectively with stakeholders.
5. Embrace technology to optimise sales and customer experience.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
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