DWP helps people lift themselves out of poverty and stay out of poverty, through work, saving and support. This is a hugely important public service, and our challenge is bigger than ever. As part of the Counter Fraud, Compliance and Debt (CFCD) Directorate you will be at the heart of DWP’s front line operations, helping to change people’s lives and supporting CFCD’s purpose of fighting fraud in the welfare system.
As a Grade 7 Cross Government Partnership Lead, you will role model excellent senior management leadership, taking responsibility for the flexible, effective, personalised delivery of customer service, quality, and performance. You will provide transformational leadership to a geographically diverse team - leading through others, driving people engagement, and inspiring colleagues to deliver objectives. CFCD is a great place to work where the leadership team are passionate about attracting the best talent whilst nurturing and valuing new and existing colleagues to be the best they can be. We are looking for people who can demonstrate our values and commitment to leadership which are based around collaboration, resilience and inclusivity. We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the norm and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do.
This is a high-profile role as part of the Counter Fraud Compliance and Debt (CFCD) Directorate at the very heart of our Service Delivery – leading, inspiring and setting direction for how we operate, both internally and externally, across a 10k colleague strong organisation.
The role is heavily delivery focussed; whereby you need to be able to do the thinking and engaging on the what and how we need to deliver but then have the skills, passion and commitment to see that through to physical delivery.
This role is in a newly formed team and is central to how DWP builds stronger working relationships with other government departments to better tackle areas of joint fraud interest. The ability to continue to develop the vision for the team and make those relationships happen from introduction and inception to fully fledged ways of mutually beneficial partnership working is vital to the role.
The ability to inspire, motivate and influence teams, colleagues and senior leaders, both internally to DWP and externally, to come together against a backdrop of competing challenges and priorities to find collaborative solutions to complex problems.
Leading a geographically dispersed team, delivering a broad range of responsibilities, which will be drawn from the following key work areas currently covered across the Grade 7 span. Exact responsibilities will be developed on appointment.
* DWP / HMRC Counter-Fraud Partnership – leading an existing Partnership with HMRC. This is our flagship Partnership and serves as a blueprint for other partnering opportunities. The lead is responsible for shaping the strategy and delivery strands, building a framework for partnering as well as leading, monitoring and reporting on performance.
* Emerging and New Partnering Opportunities - continue established and emerging work with other Government Departments and external bodies, whilst actively seeking and developing new potential for collaboration, particularly in untapped or underexploited areas. Once established, Grade 7 leads will be responsible for shaping each partnership as well as leading, monitoring and reporting on performance.
* Oversight and Stewardship Function – responsible for oversight of cross-government work ensuring collective understanding of fraud related engagement across CFCD and linked areas, including developing a stakeholder relations strategy and engagement mapping, identifying gaps and potential for future activity. This function also leads on the development of our Partnership Offer – developing, communicating and delivering an offer around: operational activity; data and technology; capability and knowledge; ensuring these can be used as levers to respond to joint fraud risks. The offer needs to make explicit the steps to ensure the right stakeholders are involved and work is directed to the relevant CFCD teams.
Key Responsibilities
* Working across government with an ambitious programme of counter-fraud partnership engagement opportunities, ensuring common areas of risk and threats are identified and understood, maximising opportunities to share intelligence, data and insight around shared risks and customer groups, identifying opportunities for joint working and testing of new initiatives, including developing prevent measures to counter fraud and protect from harm.
* Leading the development of impactful, joint, targeted operational and/or procedural responses with other government departments and external bodies, project-managing specific initiatives, ensuring plans are developed, implemented and progress is monitored to ensure key milestones and deliverables are met.
* Collaborating with existing stakeholders and identification of new stakeholders and partners: identifying the right stakeholders, developing strategic relationships within the public and private sectors to be able to understand an individual issue in detail; proactively engaging with stakeholders to collaborate on complex work and maintain those relationships, balancing competing priorities.
* Mapping of current processes, organisational details, stakeholder networks and engagement within the department and across government and the private sector to aid collaboration and to identify gaps and opportunities.
* Horizon scanning for new and emerging risks and opportunities, being flexible and adapting to these without losing focus on existing priorities.
* Communicating complex issues in a way that is easy to understand, with an eye for detail and ability to tailor style/content for different audiences including senior leaders.
* Line management responsibility, leading and managing a small team of colleagues displaying inspirational leadership to them to deliver excellent outcomes.
* Able to think ‘bigger’ than our current operational approaches and model; looking beyond the obvious detect response to tackling fraud and can lead on deploying other levers to prevent non-compliance.
* A self-starter, comfortable working with uncertainty, where there is no precedent or existing procedure, identifying and establishing strong relationships, adapting and thriving in times of ambiguity with the ability to prioritise a varied workload, delivering and motivating others to deliver.
* Excellent verbal and written communication skills, explaining complex issues in a way that is easy to understand, with an eye for detail and ability to tailor style/content with impact and influence for different audiences.
Due to the geographically dispersed nature of this team, this role will require frequent travel and overnight stays.
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