IT Operations Support Specialist - Education /Ed-tech sector Are you looking for an IT Operations and Support role in a fast-growing business where people are at the heart of everything we do? Would you like to work within a socially conscious organisation that is making a real impact in the education sector? The Company The Key Group serves school leaders and trusts across the UK providing authoritative guidance and intuitive tools that support school leadership. We work across the full diversity of schools and locations, from small rural and coastal primaries to the largest trusts and local authorities in the country. We recognise that each school and trust is on a journey and school leaders need to identify their specific context, their own path and the next step in that journey. This process requires more than just shared values in a school, it requires the knowledge, data, context and confidence to bring others with you in effecting change. That's why we're here. We put the power back in the hands of those leading our schools and trusts, by equipping them with remarkable products & services. The Key Group is home to 5 brands, each the leading provider in its category including Arbor, ScholarPack, Integris, The Key and GovernorHub. Nearly 600 colleagues deliver our award-winning services and serve 19,000 schools. The role We are looking for an IT Operations Support Specialist to join our IT Ops team, based in our Leeds office. You will: Provide first-class Helpdesk support to your colleagues across The Key Group working from home and in our UK offices, through various channels such as in person, over Slack or on video calls. Run user onboarding and induction, assisting them with setting up their devices and providing training on how to get the most out of our systems. Play a key role in the documentation and knowledge management of our team, creating and maintaining documentation of IT processes, procedures, and solutions to common issues. Administer the company’s IT estate such as Google Workspace, Jumpcloud MDM, ESET Anti Virus, managing/reviewing access and updating configurations where required. Track IT assets through their lifecycle, a mix of PCs and Macs. Monitor the performance and security of our infrastructure and internal networks, and where appropriate take corrective action. Enhance and troubleshoot our audio visual and Conferencing equipment. Work with our external 3rd party suppliers to purchase new IT hardware, software and/or raise support issues, managing them to a successful conclusion. This role is based in our Leeds office as a hybrid role with the option to work 1-2 days per week remotely. Occasional trips to our other offices, and joining the wider team in our head office in London on a monthly basis, will be required. The ideal person Customer Service Orientation: A focus on providing excellent service to end-users and ensuring their satisfaction. Communication Skills: Excellent verbal and written communication skills to interact effectively with both technical and non-technical stakeholders. Strong Technical Foundation: A solid understanding of Windows and Mac operating systems, Google Workspace or M365 administration and ecosystem, Mobile Device Management (MDM), Identity and Access Management (IAM) and common software solutions. Problem-Solving Skills: Ability to analyze complex technical problems and develop effective solutions. Ability to manage and prioritise workload - managing your own time and not solely rely on ticket-driven self-management. Nice to have BSc in Computer Science or equivalent technical degree. Solid experience in providing professional IT support. Experience with Slack usage and administration. Cyber security principles and their application. Experience in software and hardware procurement. Anti-virus software and vulnerability scanning configuration and response. IT projects and stakeholder management. If you don’t meet all of the above but have a genuine interest in joining our team please get in touch - we’d be very happy to chat. Why work for us We place huge importance on caring for and developing our people. If you join us you can expect a good work-life balance and the training and support you need to succeed in your role and continue to progress. We are a socially conscious company, but one that also likes to have fun. We offer a generous holiday allowance, flexible hours, buying and selling holiday, enhanced maternity pay, free breakfast, fruit, and drinks, regular socials and much more. How to apply Please upload your CV and covering letter below. In your cover letter please explain why you think you would be right for this role, how your experience fits, and why you would like to work at The Key The deadline for applications is 5pm on Friday 10th January. If you have any questions please email recruitmentthekeysupport.com.